Roto-Rooter Plumbing & Drain Services, Cotati CA

Mark installed our water heater. He also installed the Halo water filter system. Work was completed on time and very friendly. Would definitely recommend.

Do not use for unclogging drains. Technician showed up at 7: 30pm only after I called and called that no one showed up for the scheduled appointment.
Once there, the tech tried to strong arm me into paying $375 to unclog a drain! And $670 for 2 drains! Unscrupulous. Had it done the following morning by a local company who charged $250 for both drains.

Andrew from Rotor Rooter was GREAT! Friendly and extremely courteous; he could not have been nicer AND he did great work. If I ever needed work done, they are who I would call. Thanks Andrew!

Alex was very knowledgable, customer- service oriented, and willing to go the extra distance to explain and solve the problem.from now on, I'm calling roto rooter!

I called because my pilot light wouldn't stay on in my water heater. Looked up the symptoms online, seemed like a bad thermocouple, a piece worth $10-15 and a 15 minute replacement job. Regardless, I'm not an expert, and didn't want to risk messing up an expensive piece of equipment in my house so I called these guys to take a look.

The repairman they sent over first tried to turn on my pilot with the button, then realized he needed to use a lighter. Then he lit it without pressing the pilot button, which failed. Then he lit it but released the button immediately, which of course also failed. I needed to remind him that, per instructions on the side of the heater, he was supposed to hold the button down for a full 60 seconds or so. He finally lit the pilot and held the button down for all of ten seconds before letting it go (which also failed). Then he (without even LOOKING through the window of the heater) went back to his truck to crunch numbers, nodding when I told him what I thought the problem was, and came back with an estimate of $445. When I asked how he could possibly think a thermal couple replacement was worth $445 after looking up the piece at about $10 he muttered something about labor. Even with professional assistance the internet has told me that such a job should take 15 minutes for a professional and cost no more than $150 at most. I told him no thank you and he wrote that I "refused work" on a receipt.

Good news, though. Emboldened by our ability to do five minutes of research, my friend and I went to Home Depot, bought a 12 dollar thermal couple, took 15 minutes replacing it, and now my hot shower works again.

Thanks Roto-Rooter!

Jeremy came to my home on July 29, arriving when he said he would and taking care of the problem promptly. He showed me what needed to be done and told me how he would correct it.

I will call Jeremy again when needed and will recommend him to others.

Over the years I have used this company time after time. The customer service has been over the top! Right on time! Professional Service Reps. They respect my home and when they leave it as clean and tidy as when they arrived.
I recommend this company over any other! You will not be sorry you have gone with them!

Jeremy came to my home and was very friendly, professional, and informative. He answered all my questions and fixed the problem very quickly. Highly recommend!

Service tech arrived on time, restored drain flow to laundry room in a very timely manner and was professional and personable.

We had a kitchen sink backup after a party. Plus we live on a sensitive septic system. I was very happy with the prompt service. He cleaned out both the kitchen drains carefully. Then also roto rooted the drains into the septic. He was very informative at each step. He also took extra care checking out that all the drain systems were cleared and working before he left. Overall I was pleased with the service.

Jeremy came out on a Saturday and fixed my sewage line. Jeremy was extremely professional, knowledgeable and quick to fix the sewage line. I recommend them!

Broke a pipe on July 4th. Jeremy did a great job fixing our problem and getting our water back just in time for our company.

Great professional service, Jeremy knew exactly what needed to be done and got it accomplished quickly.
Thank you!

My buyers agent engaged Roto-Rooter to inspect the lateral sewer connection. The service technician, Alex, was excellent, very personable and professional, efficient, helping me to understand the process, the report, and the services available. Five stars on that count. The only complaint is that he was dispatched only 15 minutes before the scheduled time, with no communication from his home office to me or my agent, and so was an hour late.

The price was very expensive. The techician cleared the clogged pipe, but the toilet was still flushing slowly. So it was expensive, and our problem is not solved. I will have to call them back and ask them to come out and fix it. It is unlikely they come out and fix it at no charge. I plan to use someone else in the future. Rip-Off!

Called at 5am 10 "24hr" services. Alex was the only one that called that
day.within 20minutes.and was on the job, in 45! Fixed our problem and saved the terribly important day! Thanks, BUD!

The 2 men we had working for us explained and showed us the problem. They worked though the rain and got it done in 2 days, best of all, they made sure we use the toilet! It was a big job, I thought it would cost a lot more. It came out to be a little less, so yay!
The service technician Alex was very kind and professional.
We have always called Roto-Rooter for our plumbing needs and always will,
Lanola Shura

Kevin was great. He called to let me know and asked if it was okay to arrive early. Once here jumped right in and work very hard to pressure clean my landscape drainage system. He finished quickly and I was charged a fair price considering the amount of equipment they carry and his work ethic.
My system was tested with the recent rains and it performed perfectly.

Our Toilet and Tub both backed up with sewer water pouring all over the floor, down the heater vent and into the hallway. We called requesting an emergency service and Kevin arrived within 30 minutes. He was very friendly and professional. Assessed the situation, told us the cost before he fixed the problem, and then completed the task quickly. What impressed me the most is the attention to detail and making sure that everything was cleaned and in working order before he left. Kevin is an asset to your company! Hopefully we wont need to call anytime soon, but if we do, we know who to call. Thank you!