Sacramento Rug Works

Be careful about getting price quotes by phone. They are inaccurate but they do get the rugs cleaned.

Took our rug in for cleaning and removal of the fringe. After we got home, we realized the rug was still covered in straw / hair / dirt, and still felt as grimy as it did before we brought it in. We did a quick little smack and saw tons of debris flying from the rug (first picture was just from smacking). Then we decided to vacuum the rug and got nearly half a gallon of dust off of it (second picture). That is when we were certain that the rug was not cleaned.

I gave them the benefit of the doubt at first, assuming it was just an accident. The fringe was removed well, so I called to just ask for a refund on the cleaning, but the guy on the phone sounded angry that I even asked and insisted that I bring the rug back or get nothing, even though I said I lived far away. Very disappointing to say the least.

PS: The rug is 43" x 75" and still made that much dirt! This is even after we have vacuumed it in the past.

Excellent prices and good workmanship. I had a binder sewed on my area rugs and they did an excellent job and done it right away.