Saddleback Church Irvine North Tustin Ministry Center

I was deeply troubled and disappointed by their management of my uncles funeral. We had family fly in from all over and the day was far more stressful than we could have imagined on top of the pain of losing my uncle.

First of all, none of the ushers helped to welcome our family and friends, even though they charged us quite a bit for "day-of ushering. "

Second of all, they were unprofessional and one of the female workers actually lost her temper and was sarcastic towards our family and my uncle's spouse (who had just lost their husband). Because we had some issues with the sloppy set up.

Third, they did not know how to operate their own electronic equipment and I missed half of the service as I had to be in the room next door, but manually operating the sound and video we were told was "included in our package. "

Fourth, prior to the day of the funeral we were told everything had been paid in full. We were happy not to have to deal with finances day of, especially with so many guests and preparations. As soon as we arrived, they surprised us with hundreds of dollars in unexpected fees. A stress that nobody deserves when they are burying a loved one.

This was a sad experience as we lost a dear loved one, but this company made it much worse. If you have the option to drive a little further to find a different place, I recommend you do that.