Safelite AutoGlass, Irvine CA

I was stood up twice by Safelite. The technician was supposed to come to our house and he didn't, twice. I called their customer service and they seemed to have accused me of lying when I said the technician never called me to say he had arrived to fix my car - I was waiting at home, from 1-5pm, two weeks in a row.

I will never use - or, better, try to use - this service again, and I obviously don't recommend it.

Scheduled the appointment AM, replacement supposed to take the whole day, I was told. I was 18 minutes late, when I arrived I was met by extremely unfriendly staff member who told me that I can go home because I’m late, but she will do me a favor and ask of they can still take me, they couldn’t. No plan B, no reschedules were offered.
If you value your time and reasonably expect at least moderate service - this is NOT a place to go.

They replaced my windshield in record time. My Tacoma windshield has a bunch of high-tech gizmos that must be calibrated, Safelite got it done quickly, and accurately.

The people here have always been nice and friendly, but I'm a bit irritated at their "appointment" system. I had a "morning" appointment. You don't choose between times, just between morning or afternoon. So I dropped my car off the night before cuz that worked best for the people giving me a ride home. No problems there, said they would give me a call when it's ready. Estimated time is 1-2 hours for the repair, so with a morning appointment I'd guess 2pm would be the absolute latest they would be ready. Got to early afternoon and I still hadn't heard, so I called. Takes you to like a call center, not the actual location. Then the call center contacts the location. The call center told me that they had started (I double checked to confirm this info!) working on my car, but were on lunch so would finish it up after. The latest my ride could drop me off was 2: 45 (still hadn't heard from them yet), and when I got there they had just started to work on my car and told me it would be an hour to an hour and 45 minutes longer. Absolutely ridiculous time frame for a morning appointment, especially since my car had been there since the night before. Why even make an appointment then? They were nice and the work was good, but I'm just irritated at the situation when it sucks enough I have to get my windshield replaced.

Great staff, efficient service. All of my questions were answered over the phone in a timely matter and was given an appointment as soon as possible. Highly recommend this location to get your window fixed. They were able to come out to my home but with my schedule bringing in seemed easier.

This Company REALLY DISAPPOINTED us seriously. When we complete order on their website somehow it doesn't show our correct car model with corect year at first. Then, we called to double check and make sure to complete the right order a day before our scheduled appointment; the representative did ensure our order and sad there's no problem for the order. Then, today we have been waiting them since afternoon 1 till 4: 30, well, they didn't even give us a call back at all! Instead we called! Twice! AND they are saying that they are still trying to figure out the order. Wow, how efficient is that!

Waited on hold for 15 minutes. Never did talk to anyone.
Called three other places in my area and had quotes within three minutes each.
Not too sure how a company could possibly operate this way and still be around.

Second time having my vehicle serviced here. Jonathan was great-seamless service, quick and excellent work. Thank you!

Worst shop ever! Stay away for them! Liars and unreliable staff! They use fake glasses and claim them to be same as the original, while the just use fake and wavy cheap glass! Staff changes overnight with 0 coordination and customer service!
Big big liars! Do Not let these fold scam you by putting fake parts on your vehicle! Be alert!

Very unknowledgeable staff. Operators have no clue what they’re doing. If they can’t type it into a computer and get an answer, they’re clueless. Call private glass replacement companies. Much better service!

My car got broken into. The commercial shows they can come out to you but the next appointment was a week later! So I had to go to them with a half broken window for an appt hrs later bur staff there got it done and tried to clean all the glass inside the vehicle.

I am very disappointed in the lack of customer service this location offers to their customers. On April 2018, an incident occurred with a technician during my wife’s windshield replacement service.

My wife was promised a reimbursement for the damages they caused from a manager named JESSE LOPEZ. This individual has been dodging my wife’s phone calls and emails ever since, and we still we’ve heard anything from him. My wife has reached out to corporate several times to file a report, but still nothing has been done for us.

As an Active Duty Service Member, I don’t always have the ability to assist her due to my job. An incident such as this burdened us financially and our family as it takes time away from caring for our newborn son.

I recommend others and especially Military families to avoid this location and this company - seek an alternative company. They do not stand by their customer service or take responsibility for their actions to ensure customer satisfaction.

Replaced window but used strong tape to secure the trim. When the tape was removed it pulled the paint off of the window frame.

Awful experience. The front desk person who prepares the quote does not honor the costs as indicated by the 1-800 number for safelite. Also the front desk person is NOT a problem solver, is argumentative and could not get my insurance from my car which was in their service bay to give me the preferred rate. Dont come here and waste your time which such simple folk who dont go the extra mile to see that you are satisfied.

I have been rescheduled 5 times because they didn’t have my part. Three of those times I was not notified until during my appointment time and therefore could not work while I waited at home. They should have been able to notify me the night before at least. Beware if you have a new vehicle for which parts are hard to get.

My technician Jonanthan M.was highly professional, courteous, and pleasant to work with. My entire interaction with the staff was an enjoyable experience. Highly recommend this Safelite. You won't be disappointed!

Friendly staff, clean facility, nice waiting area with phone chargers and coffee, timely service. Excellent job replacing windshield. Recommend!

Very simple appointment scheduled through the website, worked directly with my insurance and came out and did everything onsite. Friendly and excellent work.

The technician told me before the repair that the crack was too deep for it to come out perfect, but ended up repairing it as well as I could have expected. There are still some webs visible from the inside, but it has been a couple of weeks in the hot sun since the repair and everything is holding together nicely.

ThankQ Fajardo, for the wonderful job on replacing my windshield!

Prior to the visit, i was little worried thinking about the damages that would cause by replacing the windshield. Had an second thought going to the dealer.

But, you guys rock. Did an awesome job in replacing my Murano Windshield.

Thanksssssss very much!