Safeway, Hayward CA

If we didn't live so close, we wouldn't shop here. Cashiers are slow, food is often out of date, sometimes by several months. We once opened hot dogs we had just purchased that were green. The shelves are often empty. A lot of mentally ill homeless hang out in the parking lot - one followed my husband into the store, threatening him, and the Safeway security guard watched the whole thing and did NOTHING. Panhandlers are everywhere. My daughter will not go there after dark, and would not walk through the parking lot even during the day after being followed by a creepy guy in a van while walking home from high school one day. I don't always like shopping there after dark, but sometimes you gotta do what you gotta do.

If you have the choice, shop elsewhere.

This Safeway operates differently. Even before the "employment shortages" this place has always ever had 1 or 2 cashiers open. Even with a line of people at each register. Clearly they don't care about the customer experience. It's a grocery store, so we have to go. But there is a Lucky's down the street and plenty of other options nearby to get better, faster service.

Pay close attention to the milk containers. I got to the checkout and noticed a severe crease on the bottom and in the past, this has caused leaking. Had to go all the way back to the rear lonely, dimly lit corner for a replacement.

Very little choice in whole bean coffee.

This is a great Safeway, nicely organized and friendly staff, the parking can get crowded at times.
The cashier overcharged my mom who is a senior, 10$ dollars for 1 orange and 1 grapefruit, too bad the cashier didn't realize that a dragon fruit sticker fell off onto the orange and grapefruit.
I wonder why she charged her the dragon fruit price for both the orange and grapefruit. If she is is smart enough to get hired as cashier she should know the correct price for items and if an orange is a grapefruit or dragonfruit.
My mom didn't even want to go return it but I made her and she got her money back and they gave it to us for free because this whole incident is rediculas to me. Otherwise this safway deserves at least 4 and a half stars.

What I love about this store they do have a lot of cashers so you don't see long lines like some other stores I love it thank you guys

The employees at this particular Safeway on foothill in Hayward Ca.
This people is this area is very disrespectful the customers that come into the store cut in front of others who have been standing in line for more that 25 mins or more.

This is the only store in our area. I prefer not to come here. I rather catch the bus 2 hours from Hayward to a better area. Theirs two African American Women one walks away from the cashier when their are customers still in line.
The deli older light skinned heavy set women is very rude, she let's customers cut in front of others who has been in line for awhile and they say she never says nothing.

I had a vaccine appointment. The Pharmacy was closed (shutters down) at 4PM whereas the timing was till 8PM. Later I learned that they just close the shutters during their 45 min breaks without letting customers know about the return time. Finally after waiting 45 min the pharmacist arrived and told me that they booked my child appointment by mistake and they are not administering the child vaccine. The call to the manager and district superintendent (Catherine) did not help. No apologies by staff whatsoever.

Awful awful awful customer service, messy store, and constant broken self check out machines. Got yelled at tonight by the old white woman with grey hair who was working the self check out area. She yelled at me and called me rude for raising my voice so she could hear me over my mask and then she turns around and starts (very obviously) badmouthing me to her coworker. When I tried to call later to get her name to report her to corporate, no one ever answers. So done with this location, it's one bad experience after the other.

Not much to report about this Safeway. It has all the things I'd expect of other Safeway stores, which I think is what I, the regular shopper, is looking for. The only item of note is that it looked like the in-house Starbucks was under construction, or perhaps reconstruction?

Excellent, very conveniently located, it's really good to have a Safeway here. The internal layout is pretty standard for this market and one can find most everything that is needed for regular grocery shopping. We love to go here especially when preparing a party outdoors. This time I picked up charcoal and party supplies (cups, plates) and soda for the kids. In and out in minutes, and with the Safeway card I saved over five dollars.

They pick and chose who think is the thief in morning I was shopping I always go Safway take my time to get my stuff I always do the self checkout in that morning I seen that the lights of self checkout was on then I was hidden that direction but I forgot one item I want somewhere to get it When I came back I seen one of employee saw me and thought me spending a lot time in store mean that I was stealing then he decided to turnoff the self checkout And send the Gurd Secuirty to be in front! I simply went and cash out in the lady in register I was felt bad and discriminated against! I guess they forgot there whole a lot different races out there too is not by the skin color to determine a thief! That’s all I’m dying

Decided to close 20 minutes early. Walked there in the rain and they wouldn't let me in. Posted hours said midnight and it was only 11: 40. Stuck working all night so annoyed to not get a quick sandwich and drink.

Well stocked. Reasonable waiting times from purchase lines to completing purchase. Sufficient staff assistance. Excellent fast food take outs. And enough self service spots to offer a reasonable alternative to staffed checkout lines. Efficient pharmacy. Overall a good shopping experience.

A courtesy call would have been appreciated to let me know that the job I applied for was no longer available. I wasted my gas and time driving over here for an interview only to be told that the position was no longer available. The manager tried giving me deli which is not what I applied for. Very unprofessional and horrible staff that don't show courtesy for peoples time. This tells me that the staff are not organized or reliable with their words.

Good store to buy meat and freshly made bread, begales, donuts and more. They have some really good sales on every week.

I really appreciate an employee here by the name of Dana. She went out of her way to help me find whatever I needed, I mean literally stopped what she was doing to walk around the store to help me.
THANKS MZ. DANA!?

Always a good store in itself. This Safeway in particular carries a better variety than the one up in the 580 marketplace location. I just wished they'd have more cashiers. But honestly, it's not easy filling jobs these days. This is my main Safeway. Keep it up folks!

It was early in the morning around 7: 30ish and there were no cashiers available so I had to used the self check out. I found everything I was looking for.

This is one of the top-ranked Safeway stores in Hayward is a very well maintained and well kept store.it's nice and it's clean but what really gets me is the people who collect the carts on the parking lot just a WONDERFUL young man and he worked the 6pm shift, when you are done shopping he speaks to you he make sure that everything is well he takes your cart he tells you to have a good day he's so curious and friendly, you can appreciate spending your money there. I appreciate it.