Safeway, Oakland CA

This is for the DriveUp & Go service. I’ve used it 3 times (today being the 3rd time), and it’s been an awful experience each time. This will be my last time.

The point of Drive & Go is to save myself time and from going into the store, for various reasons (need to get home for caretaking, COVID safety), and every time I’ve had to wait 15-20 minutes and I have to go into the store to get someone. Their phone also doesn’t work. Truly disappointing.

Lived in Montclair for over a decade. This Safeway used to be great, however the quality of this Safeway has tanked starting some years back. The employees are often rude as can be, stand around talking usually, putting their jobs second (slowing down efficiency), and today some cashier named Erica copped the biggest attitude I’ve ever seen out of no where because I asked if they could split my payment method so I could get rid of some cash on hand first.

She looked at me as if she’s never heard of doing that before and adamantly refused saying stores can’t do that while continuously laughing it off to other employees and gossiping.

Moral of the story, all stores CAN and do split payments into cash/card payment, and this store truly unfortunately needs an almost full restaffing.

A great place to shop if your looking for the essentials.
Small store so the selection is pretty basic.
Depending on the time you go you'll have to store to yourself.
Staff is mostly friendly aside from a couple of people.
But they are well informed.
Pretty clean store.
Should be a decent shopping experience.

UPDATE: I WAS TOLD I WOULD BE REACHED BY THE DIRECTOR. I HAVE NOT HEARD FROM ANYONE REPRESENTING SAFEWAY YET. SAFEWAY JUST ISNT SAFE ANYMORE!

SAFEWAY EMPLOYEES HARRASSING LOCAL CUSTOMERS.

My wife went to the store only to get harassed by a Safeway employee that was very persistent and would not leave her alone, even bought her flowers told the other employee to put it on his tab.
My wife is not going there anymore, neither will I. I will take my business to a more professional grocery store.

CHECK YOUR RECEIPTS. I have caught many instances of them overcharging for items, charging more than the shelf said, not including sticker discounts. Usually it’s a few dollars so I don’t bother going back, but I’m sure they are making millions off people doing that.

They move too fast for me to watch as items are scanned, so I notice this when I get back home unfortunately.

This most recent time they charged $25 when they should have charged $16 for an item, so I will be returning for that.

Wish I could just trust the company to charge me the correct amount.

Safeway is Safeway! This one tho, has a bad odor when you walk in, don't know if it's from the meat at the back of the store, but my, my, my, Thank goodness for these mask! At least the looks clean.

Store pick up is trash. These dummies substituted stuff that I did not request to be substituted. When ppl are spending their money it is not cool to substitute items without asking the customer. I also don’t appreciate the fact when I called to complain abt getting the wrong stuff the minimum wage worker tells me it’s because I made the substitution. I never made any substitutions to anything and if you don’t have what I asked for then it should have just been refunded as opposed to some dumb grocery store worker making food decisions for my household. Now I understand why they work at Safeway. They are too dumb to have a good paying job and will always be a bagger and a loader. My fault for having higher expectations for a low skilled worker.

I thought I reviewed this Safeway before, but it’s an awesome neighborhood one that reminds me of the grocery stores of yesteryear!

I actually avoid this grocery station like a plague and tell all my friends and family visiting to not come here. I came one night after I threw my back out and my fiance had to drive to come get me from work. I gingerly walked in, looked for a heat pad while he looked for food. Heat pads were hard to find as the area was too over packed, and then walking by the deli was a STRONG RANCID ROTTEN meat smell. Definitely not the smell you want in a grocery store. It made the whole back part of the store reek! Absolutely hated it. And I couldn't walk fast to escape. It also took forever to find what we needed. I never come here. I drive further to go to Lucky.

Ludicrous. Go blocked in by their delivery truck and was told “not my problem” by the staff. 30 minutes trapped in the parking lot.

Safeway it's a good, safe, reliable store. I like the eclectic selections, it's an adventure, also they will order anything they don't have, so easy peasy. Staff is usually friendly.

Weird little Safeway! Pretty good, doesn't have some stuff you might expect, and the parking lot is bigger than the store, but it's cool. In a walkable neighborhood like this maybe they should have less parking and do something fun with that space?

I have been in this store twice. As a Safeway this store is small and does not have the widest selection of choices. The staff are really friendly and treat you with respect. When I go to Montclair it is for the other stores and restaurants in the area. This Safeway is more for the locals than it is for a grocery shopping spree.

This is the worst layout for shoppers no baked goods stuck up people everywhere workers terrible customer service and smallest Safeway ever.

Small neighborhood Safeway with a better selection of meats, cheeses, cookies and breads than some of its larger counterparts. Better selection of gluten free matzos and other products.

The female cashier there is a jerk. Intentionally unhelpful and makes you reach over and grab your own groceries. Save your breath and go to Lucky’s where they’re actually nice to people.

Nice small Safeway. Good covid-19 safety procedures. Carefully controlling the number of people inside the store. Small parking lot.

I don't like that safe way too much the security is very unfriendly and a poor atmosphere when you're spending a lot of money there I try not to go there only as the last resort