Safeway Pharmacy, Santa Rosa CA

I waited at the drop off for 10 minutes before anyone acknowledged me (no one else was in front of me). The next day I tried calling and was placed on hold for over 10 minutes before hanging up. I called three times after and was place directly on hold. Horrible customer service.

Broke my leg, I went in to get my prescription filled.the doctor gave me a paper prescription so they told me they wouldn't/couldn't do it unless they got a hold of the doctor on phone. So they tell me to come back in 30 min And that they will also text me when its done. I come back they've closed down. Then I get a message an hour after I leave saying that my prescriptions ready.an hour after they've closed. Terrible dealing with them I should have headed the warning of the other reviews. I need pain meds for my leg.simple. ALSO CAME BACK NEXT DAY AND THEY WERE CLOSED.post the real hours.

This is one of the slowest pharmacies I've ever been to. It seems to be run very poorly i have waited in line for over 1/2 hour with only 2 people in front of me. It’s not uncommon to have them spend 20 min on one customer and never does a second person come to the register to help out even though there are two. In the Petaluma Safeway pharmacy they generally have fewer people working and are at least twice as fast.

This location frequency runs out of a medication I have to take daily, forcing me to spend more and more time off my meds when I need them refilled.

They also can't transfer some prescriptions to other pharmacies, so you may be out of luck if they run out of something you need and your doc isnt available to write a new one.

I also struggle with them on the phone to get most of my scripts filled, and they've "lost" several of them over the past year.

Something about this location has caused it to go downhill. I finally got annoyed enough to switch to another pharmacy, and I suggest you avoid this location if you want your pharmacy to be reliable.

My husband gets more than a few prescriptions from Calistoga Road location. Staff always helpful and patient.

After 30 years at CVS I find them very helpful and I can depend on delivery service. Very important to us who don’t drive anymore.

They are always very courteous
. Especially the lady pharmacists.
The male.not so much. Needs a friendly pill
The staff is also very good and helpful.

They are friendly, and fill our prescriptions in a timely manner. They seem overly busy sometimes but otherwise they are in a nice location for us