Sally Beauty, Santee CA

Worst customer service! No greeting when walking in, no smile or hello when checking out and no have a nice day. Very cold employees. I normally go to the la mesa store but was in santee today and it was more convenient to go to this location. Never again. I will go out of my way to keep going to the la mesa store where employees actually have good customer service.

I’ve been to a lot of Sally’s and this one was really nice. Everything was in stock and all my questions were answered literally as soon as I needed help

I haven't been able to shop here and have had terrible service for two months. Do not try to go here or call. Their doors have been locked even though they say they have store hours and they don't pick up their phone and hang up on you. When they finally picked up, I was told I had a lot of complaints by the manager and was patronized. Bad business that should not be supported!

WORST CUSTOMER SERVICE EVER. I went to Sally Beauty store in Santee Mission Gorge Rd today, and there were at their full capacity inside the store, 6 people already inside, so one of the three employees asked me to wait few minutes outside. Time passes on more than 30 min and Line behind me gets longer, some people left the line. I can see from the glass that one of the employees just chatting with the customer after she pays for her purchase for more than 10 min ignoring the people waiting outside. After about 35min the last customer left and I went inside and I said it was a long waiting not few min! One of the employees (skinny blond hair) answered right away: this is the rules for COVID-19 if you don’t like it you may leave. What? ! What kind of customer service is this? I asked. I told her we all should be mindful of each other in such circumstances and you do not have to talk to a customer this way. I am complying with the rules and wearing my mask and waiting long time outside in a warm humid afternoon. She yields at me saying “STOP”! When I asked why you are yelling at me? I am a customer and you should talk to me in a nice way. She opened the store front door and said you should leave! I asked: are you refusing to provide service to me after I have been waiting that long? I will contact the company and file complaint, I said. Then another employee (Asian) jumped in and said: “I cannot take it anymore, just leave! ” and opened the door again. I said I will get what I am here for and leave. And both refused to answer my question when I asked about the item I am looking for and weather they have and where it locates. They just walked away from me. Then I decided to stop the humiliation to myself and left the store without even getting what I was there for. I would never go back to this store again and I will share this review and my experience with all people I know. I went to another beauty store in Santee right after that and received a wonderful customer service with smile and respect. NEVER GOING BACK TO SALLY BEAUTY SANTEE STORE.

Despite the recent incidents in Santee they are unaffected and open for Biz. They are keeping their door locked and limiting the # of people inside at a time. Yet I had no wait.

I walked up to the pickup table and asked about some head shavers. The Associate Baby was extremely helpful and professional! I wanted to take time to research more but I was so happy with the service from her that I just had to buy it. I am very happy with my Wahl Finale 5 Star Super close Foil Shaver. It is beautiful and works great. I was able to shave my head down to my scalp like I was looking for. I can shave my head anytime or clean up my beard. This purchase was super helpful for me. The prices here matched Amazons and Beat Wal Mary Pricing! That’s Amazing! Sally’s has always been my go to for date I say it, Beauty Supplies.

A lil too busy for the worker there. Line going out the door customer service nil, register having issues.