Salon Vanity, Modesto CA

Great people out here they know what to do, so professional people Thank you so much Ashly

I had a first time appointment with savauna. I’m more than willing to admit I went in with already compromised hair. I was previously blonde and had Demi permanent brown color on top. And was wanting to go back blonder. During the consultation she never asked for pictures of goals. Only said she could do a balayage or all over. I told her I was worried about my hair health but she assured me she would be careful in the process. And I trusted her because I thought she was a “professional” and knew what she was doing. So she proceeded to do a full bleach. She foiled my hair, never checked on the foils until I asked how my hair was going and she ‘checked’ and said good. The bleach on my scalp was uncomfortable which I did not know would be the case. She seemed hesitant to rinse it and asked if I could bare through it. At the bowl I could feel my hair being ripped when she was brushing. I asked if it was okay and she showed me a huge hair ball. She toned my hair twice (never asked me what times I prefer) I prefer ashy. But she just did her thing. When I went back to the chair she turned me around and blew dry my hair was so fried it was barely drying and it looked like a fried broom stick. She knew she ruined it. She still charged me $300 (gave me a free olaplex mask) and apologized. But I left in tears and spent money ordering hair oils, treatments, and extensions. She fried off about 50 percent of my hair and I already had thin hair. I cried for a few days, my confidence is shot, and my hair is ruined and will take years to grow back. I called the salon and spoke to a manager who basically gave me a rushed “oh no I’m sorry” but savauna is her own boss so not much I can do except talk to her. So warning to anyone would not trust her at all. I wish I could go back in time and never went to her because I would have half if not more of my hair back. Hope the tape ins help but sad it’s come to this. I feel completely insecure and embarrassed of my hair breakage. It’s short, fried, broken and see through all the way up to my chin area. Unacceptable