Salon Xia, Pasadena CA

I recently visited this salon on Saturday expecting a great service after viewing the reviews. I arrived and everyone was very polite the problem came when they started doing my hair. I showed and told them exactly what i wanted, I asked if that was something they could do and they seemed to be very comfortable with the picture I used for reference. As soon as they started working I saw a couple things that were throwing me off but did not think much of it. The real nightmare started when they started bleaching my hair. They left the bleach on my hair for a really no time at all, after they rinsed me you could clearly see that there was pieces that were much lighter than the rest of my hair. I expressed my concern and they totally disregarded me which is when I started to get very upset. They started giving me options because they knew it was their fault, started offering me complimentary drinks when my hair was the issue! After I still was forced to pay for the FULL service and after checking the charges i noticed that they added tip for the stylist and even the receptionist. Sadly i will not be coming back!

I’ve been to a lot of salons and had a lot of people color my hair, but Akane at Salon Xia is the best! Always so much dimension in the color when I’m done - she really takes a lot of time and care with her clients. She’s also very nice to talk to! HIGHLY recommend.

Definitely recommend, people who work here are professionals! The place is very clean and beautiful, Good customer service they are very kind and respectful! I won't regret coming here, I recommend this place to everyone who wants a good haircut!

Mark has cut my hair since 1996. I’ve never gone anywhere else in all this time.