San Bernadino Urological Associates: Chu Franklin M MD

I note that the negative reviews all seem to be from Dr. Chu's patients. I see Dr. Dong once every year and he's absolutely the best. He's personable, professional and takes time to explain things.

Horrible place! Dr. Chu was so disrespectful towards my father, he wasn’t patient at all with him he was explaining his pain and he wouldn’t pay attention to him clearly saying he’s too busy for him and he has many more people to take care of and asking to come back another day explaining more of his pain areas when that’s what he went for TO GET CHECKED THOROUGHLY. Highly do not recommend worst place to go to! Don’t put your family at risk of taking your them there when the doctor doesn’t CARE about his patients at all. He tells everyone they have NOTHING. Without checking well. I had to add a freaking star to post this, this place DESERVES NEGATIVE STARS.

Dr. Chu treats you like a number. He wrote the date on my prescription incorrectly leading to the pharmacy being unable to fill the pain meds I needed after my surgery. Upon calling his office, Angie wanted to conclude that I couldn’t get my prescription until a completely new prescription was written and Dr. Chu was now out of the office. I refused for that to happen and advocated so that I could get my pain meds that day. Angie finally complied and spoke with the pharmacy. She failed, however, to also account for the antibiotics. The pharmacists proceeded to contact Dr. Chu’s office only to be hung up on 3 times because it was close to 4: 30 pm; when the office closes for the day. So, his staff left the pharmacist in limbo because it meant they would have to stay on the line after 4: 30 pm. I had to contact the doctor on call to get the antibiotics prescription called in and then they sent the prescription to a different Walgreens pharmacy. When I finally got Dr. Chu to contact me to tell him about what had transpired after my surgery, he brushed it off and said that he didn’t have time for the call because I was complaining. He said, “I have work to do. ” He went on a rant about how he had been doing this for 40 years and that I would mainly be dealing with him moving forward. Chu didn’t even apologize for filling out the prescription incorrectly. This place and the staff have seriously amazed me with their lack of accountability. I would not recommend this place to anyone that wants to be treated with respect.