San Diego Appliance Warehouse

Not the best experience as the used fridge had issues within first 6 months and now with covid there are no repairs so having an issue has to contract a handy man. Also it's hard to get a hold of them. On the bright side the new washer dryer I purchased works fine so I decided 3 stars

Terrible customer service. I wish I could select 0 stars instead of 1. When searching for a rental washer and dryer, this business and phone number came up. So of course I called because that is what I am looking for. Instead of offering assistance, the person berated and cursed at me, then hung up. I imagine this is how they run their day to day business. Hard pass.

They sold me a 20" gas stove and It leaks. They don't want to repair it. Don't spend your money with these crooks

Worst customer service ever! Bought a used washer less than a year ago and was told that if I ever had any issues to let them know. The washing machine quit working and now the machine is full of water. I called and their repair man never returned my call. I even stopped by in person and the guy had an attitude and told me basically I was out of luck- then proceeded to tell me how to “fix” the washer when I asked how I was supposed to drain the water out of the washer. Total waste of time and money- this place takes advantage of people and they are extremely rude AFTER you make a purchase!

Wow very rude! I asked a question and he just said no and hung up on me! Need to buy an appliance but also wanted to get rid of our current one. Would not recommend this place!

This place of business is a bad place they don't honor their word nor there guarantee they will not answer there phone after they get your money why would they sale broken appliances and my electric bill has tripled and I can't get them to take these worthless appliances out my house they cheated me out of 600 dollars

A few years ago I went there and the guy was super knowledgeable and helpful. Got a great washer and dryer at a great price. But I bought a new home in East County and getting any help or information is just impossible. I drove all the way down there and he didn't have what I needed which was ok, but I had decided to email him instead of driving all that way and he just ignores my emails, he did get back to me once so I know he is getting them. That's the only reason he didn't get 5 stars, so if you want to buy from him (during covid I've tried to support local businesses instead of like, Walmart or Home Depot) you'll have to drive there and take your chances, otherwise I guess he's so busy he doesn't need your business. I really liked them too, referred several people to him so was very saddened by this because unfortunately by them not replying to my emails basically means my time is not important to them. I will say if you do go there, he is a very great guy to talk to, knows his inventory very well and if they have what you're looking for, you will walk away happy.

Fridge crashed and it wasn't worth it to repair. Wife stopped in and was able to get just what we needed, which during the covid appliance shortage is no easy task. Got it delivered by James and his partner. In and out, wearing a mask, super nice guy to work with. Everything went super smooth. Thanks guys!

They are very rude and won’t answer phone calls. I never experience bad customer service anywhere else.

THANK YOU JAMES! YOUR SERVICE WAS AWESOME. JAMES WENT OUT OF HIS WAY TO MOVE MY OLD FRIDGE INTO GARAGE.

This place doesn't deserve any star.we bought a set of washer and dryer in June 2020.2 months later, the washer stopped agitating. I called the office several times. When I finally talked to someone, I was told he would call back.he never did. I left messages but never received a call back, even after calling over 10 times the calls were never answered.this place did not advice us that the set of washer and dryer we were buying are used.we did not find out until they were delivered and installed. I wasn't even provided with brochures for the set. I don't recommend this place. After they have received your money, you are on your own.

I needed maintanence done on our dryer because it smelt like gas, and something burning.
I never got a phone call to let me know someone was on their way, the man who showed up was very rude when I asked him to give me a second because I was feeding my 2 month old baby. He rolled his eyes and turned around and walked off.

Bought a washer and dryer last week and was told we could sell it back once we moved. (We only planned to have it for 8 months) But when we found out that our house's plumbing couldn't support the washer without expensive repairs, we called back about selling it. Literally only used it once to ensure it worked, which it did, but our plumbing would leak water on the floor. The guy on the phone played ignorant of the conversation when we initially bought the appliance. Real piece of work, buyer beware. Not to be trusted.

Rude as hell. Called about a washer they had advertised. Was rude and hung up. Sorry for bothering you with business you advertise to promote. My bad.

BUYER BEWARE! Bought a washer here less than 90 days ago. The guy seemed nice. Then I had an issue. Calling these people, it’s very unprofessional! He talks real trash over the phone. The younger sound guy was just chilled. It’s the older fella with the accent I received unprofessional service from, just to be clear.
My cold water doesn’t run on the washer. They claim to be coming on the morning of the 20th to repair the washer.
Wait. This guy just called me and hung up while I was typing this review. He hung up in my face yet again. You can’t do business with these people. It’s best to go to a big box store and get your appliances.
Being that I spent close to a grand and this guy want to play games, it’s just time to take this to the court’s!

Unfortunately, I can not recommend this business to anyone. We purchased a washer dryer set in early Feburary, it worked til the beginning of April and then started the issues. It would not heat up anymore. I called, was told they'd call me back in a bit, they didn't. Sent email. Nothing. Called the next day and they DID have someone come out to 'repair' the dryer. The guy who 'repaired' it was nice, however it's now late May and our dryer is messed up again. We are out of the "warranty" time limit at this point so we called out a different company to come look at it for repairs. It did not take the licensed professional long to diagnosis and tell me that we were missing a very key piece (a metal ring that goes inside around the gas area) that wasn't even something that is sold separately, and that entire area would have to be replaced just to get that small part. The repair man said that the fact that the dryer ever worked, is mind boggling to him and he suggested buying a whole new dryer because the repair is one of the most expensive things to fix for a dryer since it isn't a little peice you can just order and replace.and would of costed more than what the dryer was even worth.
He seemed pretty set on the fact that this was probably a known issue during the sell, if he had to guess. So, hundreds of dollars down the drain just to have to go buy a whole new dryer months later.
A neighbor also purchased their set from here this year and are now experiencing issues with it as well. It's unfortunate.

Everything was good in the beginning. My washer broke the gave me a new one. Then it broke again and after trying to schedule for them to come fix it he sent the mechanic out but then blocked my number. I spent $500 on a set. I expect my $ worth. The mechanic was nice but the guy up from turned into a complete jerk when I called. It’s not my fault they sold me a broken washer. So now I have to call from a blocked number to get in contact with them to come follow through with my warranty.