San Dieguito Pool Center - Swimming Pool Service & Repair, Escondido CA

We originally contacted San Dieguito Pool Center to come and evaluate our actuator that wasn't functioning properly. I was able to speak with someone over the phone and they said they would email us with an appointment. We did receive an email and I confirmed on the day of the appointment that we would like them to come out. I was home that day and no one ever came to the door and I never saw anyone come (our yard is gated and not easily accessed). There was no phone call that San Dieguito was on their way. Since they didn't show, we had to spend more effort on hiring someone else to fix the actuator. Then, a few months down the road, I received a bill from San Dieguito saying they came out and the actuator was functioning correctly! Duh, because we already had it fixed. They never called this whole time. I called SDP and informed them that we were not paying the bill since they didn't come out on the day specified, never told me they were on the property, and that we had to get someone else to fix it. We keep receiving letters asking us to pay for this obsurb bill. I have called San Dieguito Pools repeatedly and no one will pick up the phone. We have also informed them by email of the situation and yet they will not stop sending their bill. This company has very bad customer service, ethics, and is very disorganized. Do not try and work with this company. Go with someone else.

Prompt, subject matter experts and a joy to work with (especially Michael!). I always recommend San Dieguito Pool Center to all of my property management clients, wouldn't work with anyone else. Highly recommend.

Gives other discount pool supplies a bad name. Problems with communication, price gouging, and customer service start to finish.

Tech (he seemed nice) came out on a Mon to look at my Pentair pump, which had a leak. He took it apart and said he needed some parts. I brought up that his office asked me to send pictures of my pump with make/model #/leak location, so the tech could have parts on hand. The tech said he never saw the pictures/email I was asked to send. Tech said the office will make an appt for the same week.
I waited 2 days and then I called about the repair appt (my pool water just sitting there). Tech came out same week.now its Fri. Said all done, will get bill online. I go outside hours later, pump on and still leaking. On Mon, I emailed with pics of still leaking pump. No response in 1.3 hrs. I called and was told, "oh, I see the pics". I have to wait for an additional appt. No "real" person to make appointments with, you just get an email with a random date and approx time and hope you can take time off of work or whatever you have going on. I'll update this after my third appointment.

Your tech Gavin was awesome he arrived on time and was done in minutes. I will be a customer for life
Thank you so much

Awesome, Josh got the upgrade done on the automation and the new pump runs better and quieter than we expected. We found our new pool supply company.

I have used San Dieguito pool center over the years and find them very knowledgeable and professional. I highly recommend their services.

This company is also known as discount pool supply. They are the chosen vendor for the home warranty company we have. I'll have to say I was pleasantly surprised how good they were to deal with after the nightmare we are dealing with with a plumber assigned by the home warranty company. Our spa heater went out they came out assessed the problem contacted the home warranty company and had us a new spa heater in about a week. Greatly appreciate the turnaround time. The guys that came out to install it were pleasant and informative. I would recommend this company

They were very fast in replacing a heater for our spa! I really appreciated their help getting our system back and running.

We visited the store at St. Clarmente St.and truly appreciated the friendly manner and professional knowledge. Great working with SD Pools Center Company. Thank you!

These guys did a great job on my pool equipment repair. I would recommend them highly going forward.

If you are looking to have someone help you with any of your pool or spa repair needs - this is the place. Fair pricing and great service. Allison, Diane, and Gavin rock! Thank you!

The pump you supplied is quiet and working up to expectations. Thank you for your assistance in my pool pump replacement project.

San Dieguito is a great pool company. I have been using them for 5 years and will continue using them. Diane in the office is always helpful and technician Chris is very knowledgeable and polite.
Thank you
Art S.