San Ysidro Health Center, Chula Vista CA

After these many years, they haven't improved there services, no phone directory, when calling is a nightmare, unable to order medications online, view test results, doctors appointments and notes. Shame on you.

If you’re impatient you’re going to have a bad experience everywhere you go. I think it was worth the wait. Appreciate the staff and Dr. Whitley is as good of a doctor as it gets.

Everybody was super nice.
They get us in and out fast.
And the place is confortable and very clean too.

10/25/22
Came to "urgent care" because kid has had a fever/headache/nausea for approximately 3 days and was referred to this clinic by her pediatrician. Check in @ 11: 55 AM and were told to wait outside, in the parking lot because of my kid's cough. Its 4: 05 PM and we're still waiting. Thank you San Ysidro Health.

To see a psychiatrist they force you to first have an appointment with a social worker, then another appointment with a psychologist, THEN you can finally see a psychiatrist. Even if you have medical records from your previous psychiatrist at a different clinic showing you have a mental health diagnosis & are prescribed medication. I'm told these appointments are "orientation to let you know about all of our services". How are they billing insurance for these appointments when they're not medical appointments? They are forcing patients to go through unnecessary "orientation" appointments just to get a referral to the psychiatrist. Sounds like insurance fraud.

It's disgusting how they treat their mental health patients & force them to have these extra visits just as a way to make more money.

Had an appointment at the labs for a blood draw at 3: 15, wasn’t seen until 4: 30.
Not the only one waiting for over an hour, but it’s frustrating that they don’t honor appointments. Somebody else had an appointment at 4 and they weren’t seen until after 4: 30 as well.
They seem to do first come, first serve, and there’s a lot of foot traffic and other patients.

They tell you where to go based on your visit. Went to 2nd floor for Dr scheduling. Visits are 3 months in advance. Receptionist told me to call 800 number to get quicker response. I called to find out that after walking for 15-20 minutes that 3rd Ave has an urgent care. It's better to go to the hospital it's faster.

This place deserves zero stars. Ive only visited this place four times and I can honestly tell you that out of the four times I’ve visited, I left in tears and so frustrated. Their staff on the second floor are completely rude, and don’t care for any of their customers/patients. One thing that they all really need to work on is their COMMUNICATION. This is my first pregnancy, and I know I’m not familiar with most of the information, but it’s no excuse to be treated so horrible. I Met with a prenatal practitioner and she first asked me how far long I was.she rudely interrupted me before I could answer and asked if I was fasting. Then looked me up and down. I then said no, and asked her why. She then explained that I was supposed to be fasting 8-10 hours prior to take a glucose test, NO ONE INFORMED ME. She then ordered an ultrasound for me (which she stated was going to happen on my NEXT APPOINTMENT WITH DR. Roxas hazelann) and told me to come back 8am for glucose test no appt needed. I then go back, get there on time, literally the second person there to sign in, and the LAST person to be seen. It took them 45-1hour to see me. I literally watch everybody that walked in after me, be seen before me. If I needed an appointment I would’ve scheduled one. After finally being called, the lady tells me id be waiting there for 3 hours. (normal for a glucose test, I guess.) that is something you inform your patients PRIOR to arriving. What if I had other appointments that day? Which I did! TERRIBLY COMMUNICATION! Anyways the day after that, I met with dr roxas, and she was great. AFTER I explained to her that I was unhappy with their customer service. Her nursing staff, (whoever checks you in, checks your weight blah blah blah) defiantly need attitude checks. I felt so rushed, as if my appointment didn’t matter. & ever after Me not knowing that dr.roxas left the room; & that our appointment was done, her staff walks in and says “she does have other patients to attend to” with SOO MUCH ATTITUDE. There are so many other problems that I would like to address but it probably won’t change anything. When I visit this place I literally feel like I am getting the worst care for both me and my baby. That my child won’t be treated with the best care there is to give.how could you trust people who can’t treat their patients with respect and absolute kindness?

They refuse to do any dental work, they let me teeth deteriorate until I needed teeth pulled. They drag on process and give appointments months out. It’s horrible service!

I dealt with four people total for my visit in the urgent care center and everyone was pleasant. All went smooth and the wait was not bad.

Extremely unprofessional and unorganized. Waited for over a month to get an appointment with the Dr and even confirmed my appointment 3 separate times prior. On the day of my appointment I wait for an hour after my appointment time to be seen and I’m greeted by the nurse practitioner who gives me attitude after telling me the Dr is unavailable. Then they have the audacity to charge me for the appointment when I never got to see the Dr. I waited over a month to get labs done and then finally talked to the Dr a week after. Highly recommend you find another Drs office for any of your health services.