Sansum Clinic Family Medicine, Carpinteria CA

Some of the worst medical service (receptionists, doctors, excluding Dr Victoria and Dr Clark who are awesome!) I have ever experienced. Don’t go here! Sign up for One Medical LA instead, their telemedicine is 10 times better and more reliable, even if you have to take a longer drive.

Examples: took 2 months to get physical appointment. On day off, doc decided to cancel. I don’t get it rescheduled. Receptionist didn’t want to give me a reason why. Got charged for a blood test without consulting with me first. When a person I know had Covid, there was zero support, none. Just: get tested, stay home, sit it out. No suggestions on how to decrease viral load, no recommendations for anything. Not even a reach out.

This is the worst experience ever. Checked in yesterday for minor discomfort. Waited all day for a doctor to show up. Now it is 4 and no sign of her.

Receptionist is cold and uncaring. Could at least be helpful to direct patients to another location. I asked if they could help me I just got a flat out No! Because my insurance isn’t accepted.

My sons have Dr Victoria. Hes a very good doctor. Always concerned about you and your health and he will call you back but its just trying to get a message to him to call you back is a pain. But the clinic is the worst cant go to urgent care unless you have an appt. And the call backs are the worst.it takes them forever to call you back. I was onhold for almost an hr and then put on a call back list. Im still waiting for that call back

I have been a client of Dr. Trautwein for many years. She has been nothing but caring, thorough and receptive to concerns. The nurses/PA's are personable and helpful. Handy to have Urgent Care on site (which usually requires next day appointment) for x-rays and other special needs. Highly recommend!

After seeing his doctor for
unrelated issue his doctor told him to call in a few days if his symptoms continued. He sent messages through MyMChart, which is urged by Sansum Clinic and after countless attempts with no response he went in only to be told his doctor was booked for 2 weeks go to U/C downstairs which he did and told he had to make an appointment for the next day, Urgent Care is supposed to be same day! That doctor was completely uselesz didn't check vitals told him he had diarhdia cause he isn't eating solid food! What did a doctor really tell a patient that? Then wanted a stool sample, there's no stool it's liquid the patient had to beg for antibiotics. The patient finally went 25 miles away to a different location to find a doctor who actually examined gin and diagnosed this poor guy with gallstones! Now he has to wait to have surgery when this could have been resolved 2 months ago. This guy pays out of pocket cash to be seen. Sansum Clinic in carpinteria is going way down hill when it comes to patient care. Watching somosom go through this has not only been scary, but very upsetting to watch how doctors show how much they care about you as a person, a patient, it ridiculous!

Called to make an appointment super early at 8am, was on hold for 45min. They couldn't help me, they don't have any availability till June, they only have one doctor. Huge waste of time.