Santa Cruz Hardware

Staff always friendly and welcoming, they make it a point of meeting you and asking if they can help you find what you want. "Old school" good service still exists, right here.

I was disappointed by the lack of knowledge from several employees. I needed a full propane tank to purchase and there were several new tanks stacked at the door. The employee greeting customers was clueless about if they were filled. It took questions to two other employees to figure out that they were not filled and they had no filled propane tanks for sale. When inquiring about how to get a tank filled, they were again perplexed. I was highly disappointed with the lack of knowledge and assistance. I expect more from an Ace.

Lousy service, employees, Don't know any knowledge of the products.that's why I don't shop at home cheapo.and the prices are high at Ace

Excellent local place to shop. In and out in short order. Plenty of coveted protection. Same prices online. Order ahead for curbside pickup.

The staff here can be rude at times and I'm an ace rewards member! They profile me since I wear skater clothes and am a 28 year old male. Not only do they often assume I'm there to steal but on top of that they resist when I ask for help with something. Not cool, ace.

Very helpful staff. They had the hardware I needed. I was back to work on my project right away.

Ace True Value in Santa Cruz has been an almost perfect lil hardwares store for me. As small of a store they are, they have the perfect selection. Not too much of one thing or lacking in something else. They have always had the time. They’ve repeatedly had the right selection of screws.
The staff has always been outstanding. Extremely helpful, knowledgeable. I would highly recommend this hardware store for a first look

Part of the Ace hardware chain. Attentive service, knowledgeable staff, well organized, locally owned. Probably a bit more expensive than Home Depot but attentive service by local people who remember and support customers is worth more to many.

Like the store. Its small and has essential needs. The people are friendly and helpful (not like other hardware stores where you have to look around for a long time to find someone for help). After the closure of Orchard and Sears in the area, this is one of the few smaller hardware stores still left. You can park right in front of it. They immediately open another register when there are more than 2 people in line.

First key I had made here didn't work they reworked it for free then it worked, kinda a new tight for a wheelchair

They will profile you. I stopped going there. They made me feel like a completely un-human. I got to the cash register. They made me take out my I'd and told me that is not me. And she called the manager, he said I didn't need to check it that I was a great custermer and that she should of known this. That year alone I spent almost 200,000 grand. Stupid dumb whover employees. I go to Ace by my work on mission. Good luck. And to think it used to be my favorite Ace.

Don't be deceived, small store but big selection, very helpful service! Not for lumber & not a nursery, but still a fair amount of patio & gardening

It is a regular hardware store, if you need quality or specialty tools this is not the place. For run of the mill home repairs it will suffice

They treat everyone under the age of 40 like criminals, following you around the store incessantly; and can't get out of there fast enough at closing, to the point that shopping is nearly impossible because of how hard they hound you. Either go to the Ace on the Westside, or Osh.

This is a small, neighborhood hardware store. They usually have the hardware, screws, paint, tools, whatever. The people that work there are helpful, but are trained to watch the store like hawks. It's a funny feeling being watched as if a criminal, but I understand they get shoplifters and lose a good amount of merch.

Good nice people on staff when you are patient with them. They get questions all day long. Very helpful. Bought a drill. Needed to return it. Couldn't get cash back, which is stupid. Could only get in-store credit, which we had to spend IMMEDIATELY. Made no sense. Bad return policy on power tools.