Santa Monica BMW Service Department

Thank you so much George (foreman) and Jack for your excellent customer service. They were both so kind and courteous and helped fixed a problem with my door. Thankful also that this location is open until 2 pm on Saturday for service as many BMW service locations are not open. Life saver for a door issue—answer to prayer

My experience is 2 fold. On 1 hand I bought a car from bmw am and 2 weeks later I had to take it into the shop- not a good start. But that’s bmw sales.

When I took it into bmw service, Pablo helped check me in and get me a loaner car. Albeit my car was in for 3 weeks instead of 3 days, Pablo and his team ended up doing very thorough testing to try and locate my car’s issue. They also did my complete service list including a front wheel alignment for absolutely no charge.
So over all I’m happy both with the way they treated me and the way they treated my car. Thank you and thank you Pablo

Fantastic service and staff. Everyone I encountered was friendly and had a smile on their face. It was a great experience.

Would have given them below zero if was possible. They would always find a way to try to get some more money out of you for literally brand new cars with no issues. Would have to fight them to get them to fix your under warranty car. Never coming back here and will never buy a car from them ever.

I highly recommend the Bmw Santa Monica service the manager Danny Garcia was extremely professional and helpful and gave me the ultimate customer experience, I am very pleased and happy, I like to thank Pablo and Adrian, Cesar and Suza. They are the best

I had a good experience here. They fixed my strange HVAC issue and also found some other potential problems that my indie mechanic never told me about. Pablo was very kind and attentive to my problem description of the issue I was trying to fix. The technician recorded a video pointing out the problems he found. They even got me an Uber ride home. Although I wish I got a loaner.

Taking off 1 star for the prices. $780 for a new battery are you kidding me? The indie shop will do it for less than half that.

Came in to get my two front tires replaced. I drive a rear wheel drive X3. They put the two new tires on the front of the car and left the old ones on the back. This goes against every mechanics advice. I tried to call them to discuss the issue multiple days in a row and nobody ever picked up the phone. Now I get a flat on the rear tire due to uneven wear. This could have been avoided had they done the job right. Very dissatisfied.

I should I've known when no one returned my call. When I did get them on the phone I was met with one lousy attitude after another. There has to be better places.

Seems like the service has gone downhill and Susan answering the phone seems overwhelmed and wasn’t able to help me when I had a sudden flat tire. Really disappointed with BMW and how the service has gone downhill. Consider another luxury brand if service is a priority.

Horrible experience when I came to change my breaks. They needed my SUV for another day, which I get but I don’t understand the lack of reimbursement. I asked if they credit an Uber drive and they shared only up to 10 miles I live further than 10 miles and then when I was asking additional questions, the rep Chris shared that he was off the clock soon.
The vehicle was ready the next day at 2 PM and no apologies or explanation for the delay was given
I will never come to this service center again. This is the second time they treat me this way.

This service department especially with Chris Meyers is the worst customer service I have ever received from a professional establishment. This is guy is clearly unhappy with his life and job because he has absolutely no skills in communicating with customers in a nice and compassionate demeanor. I have always had problems in this location but kept going as a creature of habit. After scheduling a 7am appointment that I had to wake up and arrange my whole day around, I had to walk out on him and rearrange my schedule because I simply couldn’t allow someone to treat me so horribly as a paying customer. I asked to speak with a a manager as I have also in the past and he refused by saying there’s never a manager on site. Doesn’t even want to do his job efficiently to have him say, I can have someone call u later”.

I know we have employee shortage issues but customers don’t deserve to be treated this way and their times wasted because you have a miserable and lazy employee working for you. I’m disgusted with this place and will make sure everyone I know never goes here again.