SchoolsFirst Federal Credit Union - Crocker Village, Sacramento CA

Robert ARE DEFINITELY ASSETS TO THIS BANK as well as the other’s I have encountered are very patient & professionals from day 1…. Also very clean absolutely immaculate…I must say they need to definitely teach the FREEPORT BRANCH THE SAME AS FAR AS THE TELLERS ARE NOT AS FRIENDLY AND PROFESSIONAL AT LEAST THE ONES I HAVE ENCOUNTERED

Cyle was very helpful during my visit. Was willing to go the extra mile and was very understanding with my situation. Couldn't thank him enough for everything he helped me with.

I love this branch! I don’t live in the area but I will travel to this location just to handle my business. For starters you feel so welcomed by just walking thru the doors by the way all the staff greet you with their genuine smiles. Their hospitality is amazing and unmatched. They always have something to offer whether it’s snacks, pens, trinkets, you name it! Above all that I’d like to acknowledge one very special staff by the name of Robert Vargas. He is so kind, soft spoken, very patient, helpful and professional. He definitely went above and beyond and addressed all my needs and then some. He is definitely executing in his position and is giving SchoolsFirst a perfect representation. With the resources Robert provided me I will be on my way to fixing my credit and becoming a homeowner. It may be his Job but he’s moved mountains for me in a short period of time. Its very rare that you get exceptional employees so I’d like to make sure he’s acknowledged if he isn’t already. I hope this review finds the right people and that many get to experience banking on another level. Thank you Robert and the lovely team at Crocker village.

Fantastic new location with the same good old fashioned service. They have a Banking Concierge who greets you and can take care of your simple requests.

I can't get into my mobile account because I can't access the information that I need to sign in because the Schools mobile app was shut down. This is very frustrating.

I have been a schools first member since 2014. This was the first time walking into a branch location since moving away from California. Robert and Sandra were immensely helpful. Thank you for the excellent customer service!

Best service and staff, especially branch manager Travis and Robert. They look care of my request in such a professional, efficient, and fast. A life change event happened and I cannot thank them for what both of them have done. Know if youre coming to this branch, they will take care of you.

Really poor timing on merging everything not to mention the confusion it has caused and what else is coming down the pipe with direct deposit.

Worst merger process ever! Codes don't work to activate card, No access to account online. Waiting to see what's next.

Worst bank when it comes to member services. I been trying to set up my online banking since yesterday. Today the hold time went from we will return your call to this company is temporally not available. Not to mention when I called a week ago and the customer svc rep said that member service will be open over the weekend to help transition accounts. That was a lie. Who does that! Not sure about you but this is my money they are playing with and I am not happy about this service. I will be looking for a new bank.

Unbelievably poor implementation of absorbing Schools Financial CU members. On the first of the month, on a weekend, no phone or chat support, and our only access is an online program that tells us "You entered invalid verification details, please re-enter and try again".

You just converted banks over and it cant even make an account on the app or the website so that leaves me without knowing how much money I have now. I am not really happy about that because I like knowing how much money I have in my bank account

The website loads forever when trying to log in. The app is better but its starting to crash. If I didn't have a car loan there I would have moved my entire account to a smaller local CU. The people who work there are good people, the business needs to figure out their issues fast. Its been months since the merger and yet nothing but broken promises.

The transition from Schools to Schools First is a disaster. Cannot activate card and no online access. Who are these people and what have they done with out money?

Member of original Schools CU since 1996. Merger has been rough. Online access and bill pay interface is poorly designed. No one was able to set up bill pay for my auto loan (that originally came from Schools). Looking for a new bank, but UHG! What a big hassle setting up all the new bill pay accounts.

They were a decent credit union until Schools First Financial took over. Now they are horrendous! Their website never works. They don't care about their customers at all. Couldn't wait to sell my truck and be done with them. Never again!

This transition from Schools CU to SchoolsFirst FCU has been a disaster. SchoolsFirst FCU won't accept any of my information for a new register. Nor will their automated number activate my new card.

The people who work there really care about their job. Robert jumped through hoops to help me open my account. What a refreshing difference from b of a.

Non existent customer service. They blame the long delays in reaching a customer service agent on COVID 19 (shame on you) ; when in fact the merger was poorly executed and they do not have nearly sufficient trained staff (per your own customer service agent) to handle accounts. This company does not deserve your money. They have had an extended period of time to get it right and they either don't care or don't know how to. If my account extremely important to you; your company has a very strange way of showing it. I think we should show our support of you by withdrawing our money.

Waiting to speak to a rep for 4 hours now. Have had nothing but problems with the bank, online banking & customer service.

I made my loan payment and statement shows I still owe my payment.

When the rep finally answered she put me on hold so she could “take a look”. That was 30 minutes ago.

So now I continue to hold to wait for a rep for almost 5 hours now.

Already opened a new bank account elsewhere. Sad because I’ve been with Schools my teenage years.