SEPHORA, Costa Mesa CA

Sephora is always great! Service was not the best only because there was nobody approaching or asking if I needed help until i asked. There was only about 5 shoppers and I felt a warm hello or may I help you would make it a better experience.

Christine at the Crystal Court gave amazing service, perfect product knowledge, polite, friendly

The sale ladies will watch you look confused and looking for stuff and not bother to offer help. Just recently went and was deciding between a gift card or a bunch of makeup items for a present. With their attitudes I just got a girl card and hope the birthday person spends it at another store. Go to the other Sephora. The girls there actually want to work and sale.

Customer Service was non existent until we were leaving. Was in the store for 15 minutes, not even a "Welcome to Sephora". Their loss though, went to my favorite store next (Nordstrom's) and made my purchases with no issues. Many beauty options out there, will spend my $$ where I am appreciated.

Employees are nice and friendly. The cashier was so patient, she even helped me to pick out gifts when ordering online only products in the store. It's a well stocked store. Will definitely shop here again.

I had a great experience with the employees here. They were super friendly and extremely helpful. I discussed with one about how I was looking for foundation with non-toxic and clean ingredients and she shared a lot of great information with me and gave me samples of clean foundations I didn't even know Sephora had. Her help totally exceeded my expectations so I would definitely come back to this location again!

The Gal with the orange hair was so polite when doing a refund, very sweet, and patient. Even though the foundation was a flop I would come back to this location to purchase makeup

Love this location great service and honest employees. I was informed what will work for my skincare routine now and other items I should look into the cashiers was great and kept my attention.

Employees ignore you and the manager Lauren is rude and unprofessional. Will never return to this store

I love Sephora! Even though they are always packed there's literally.been someone asking if I need help within 2 minutes of entering the store every time I come here. I also love their gifts and points. I literally get free stuff all the time. Only downside is that the velour lashes area is always pretty much empty and really messy.

Love this place. They are always so friendly and nice. Came here to get foundation and they matched me using this cool little electric scanner thing and it was a perfect match. No more guessing my shade!

I really like this location for the most part. It gets extremely busy but the staff are friendly and help me find samples.

Personally, I believe the products being sold here are excellent. BUT, the products are extremely expensive. Sephora HAS to make a change on how they price their products. No doubt about it that their customers would be coming in at lightning speed if they just brought their prices down.

The skin care consultant was very rude.didn't even introduce herself or asked for my name! Acted like I was a bother and the sign outside said ask about our mini facials.trust me.don't ask her.she's the fat one with short black hair.the greeter though.she was amazing.this store is overall about 3 n a half stars.but again.tht fat skin consultant was so unprofessional.

Janet gave us great service I will defiantly come back to this sephora so Janet can help me
Thanks for helping us Janet

After having a bad experience at a Sephora near my house, I decided to drive a little further out to this location and I don't regret it at all! I was offered help right away and had the item I wanted in my hands in SECONDS! Everyone was super nice as well!

Even though I love how big this location is and how the shelves are always stocked, I have never had a positive experience with their employees on the floor. I always have to hunt someone down to help me because they're too busy chatting with each other. Sometimes I've had employees actually look bothered when I ask them for help. Yikes.