SEPHORA, Los Gatos CA

Wanted to thank Tina at the Los Gatos location. She was very helpful and went out of her way to help me. I had a wonderful experience!

I’ve been here numerous times and never had an issue. Last time I’ve been here I was welcomed by an employee who asked if I needed help to find anything (to which I didn’t because I knew exactly what I wanted). Sadly they didn’t have things in stock that I needed so I just decided to walk around the store to see what they have. I was then approached by another employee asking me the same question If I needed help to find anything to which I said no thank you.
NOT even 5 minutes go by and the women that welcomed me in the store asks me again if I need help. At that point I was getting irritated. The staff should communicate to each other on the walkie and keep each other updated about which customers they have checked up with already.
I had a feeling as if I was being stared at, as if someone kept watching me WHICH was true as I saw other employee just looking at me from a decent distance. That was it for me and I just left the store without buying things that I wanted.
PS for the employees: just because customers like to look around your store IT DOESNT MEAN THAT WERE TRYING TO STEAL. Please stop assuming that. I felt uncomfortable and irritated about the whole situation.

Really friendly workers but really low on stock. Seems like every section was missing at least a few times. The service is fantastic but they can’t bring out the product magically…