Serramonte Kia, Colma CA

I’m a first time car buyer and a young age. Despite those factors, Kia of Serramonte treated me with respect and took the time to explain everything to me clearly. John and Nick were amazing! From the first day I called inquiring about my car until the day I arrived to complete the purchase, they maintained open communication through each and every step. The setting at this dealership was very comfortable with available condiments that helped while waiting through the car buying process. I had a very fast and quick experience and very happy with the service I received. I highly recommend this dealership to family and friends. In specific, I HIGHLY recommend doing business with John the loan manager and Nick!

Very fast, efficient, friendly, considerate and accommodating. Andrew has gone above and beyond to make sure everything fits our need. Love working with him and he deserves a big pay raise

Good working with these guys on the purchase of a new Sorrento vehicle is very nice. Nick and John were very helpful. Very satisfied with the purchase

Great service. Shout out to Bob and Carlos, they were very professional and had a positive attitude

Bob the manager was great and also Frank and Alecc. Thanks guys! They gave me a great deal on my Telluride and I got the color and interior that I wanted.

Excellent customer service! Service completed before projected time & my car was washed

Working with Sales Consultant Yury Rykov in selecting a 2023 Kia Sorento Hybrid SX was an absolute pleasure. His friendly and welcoming demeanor, coupled with his equal treatment of me and my partner, made the process actually enjoyable. You can't do better!

Efficient and friendly service! Yury (the sales associate) listened to what I wanted, gave me options but didn’t try to upsell me, walked me through the process, and even showed me all the features and infotainment center/instrument settings before I left the dealership. I’m going to stick with Serramonte Kia for all maintenance too.

I couldn't be more pleased with my car buying experience at Serramonte Kia. I had called them earlier in the day asking if they had the auto I wanted. I drove over and did the deal that afternoon. It was easy, straightforward and I got exactly what I wanted. The manager, John, and the sales person were friendly and very helpful throughout the process. I would highly recommend taking your business to Serramonte Kia.

They ignore your calls and emails when you have issues. I've been trying to reach them for 2 months - no email replies, and every time I call the sales/service department it goes to voicemail.

My fiance and I were in the market to purchase a new vehicle as our last one didn't work out. When we stepped into Kia, Melissa greeted us warmly. She understood our needs and within minutes we set off to test drive the Kia Sorento. She went through all the features of the vehicle and answered so many of our questions! Melissa is knowledgable, provided excellent customer service and went above and beyond to ensure we were happy with our forever vehicle.

We've been driving our new Kia for the past few days and couldn't be happier with the decision. This experience was smooth and seamless thanks to the help we received from Melissa. Truly, thanks again!

This Service Department are some Crooks Will make you reconsider Owning a Subaru overall. I come in for the same services and get charged different prices everytime. Which is why I was calling for a simple answer to a question that was apparently too difficult to answer. So for good services you must go In-Person and ask for a manager. I tried calling but was placed on hold for eternity, it is quite ridiculous. Thanks Nicole, Alex and the other receptionist for juggling my call and ignoring my questions. I'm glad this Subaru Owner kept the Subaru Kia Volkswagen Team entertained for these last couple of days.

From the moment we stepped out of our old car to the moment we left in our new one the service was excellent.

Thanks for making it a wonderful experience.

I purchased a used Kia Sorento 2014 in Louisiana. I purchased an extended warranty on the transmission, an engine.
The engine blew. It took three and a half months to finish. The warranty company was slow, 2 months. When it was done, it was like a brand new car! Alfredo was in good communication with me, so it took the sting out a bit. I'm very satisfied.
Thank you Serramonte!

I just hope Alham doesn't say thank you for your feedback.
Too vanilla.

Joel P.
San Francisco

Overall, a decent customer service experience when I purchased a new vehicle here. That should be expected because they want your business. Just hope that you don't have any issues with your vehicle come up. I have a warranty issue unfortunately. They will ignore you. The service department will not follow up with you and you have to constantly call and have the receptionist go and track down the service advisors. I believe they just ignore the calls. My car was also damaged in the service department and oh yeah, you guessed it. They either just forget or don't even try to follow up with you.

To top it all off, they constantly spam you with calls, emails, and text messages to do surveys to rate their service and your experience. Please stop and just help me fix my car or resolve the problem.

I do not recommend Serramonte Kia.

Great experience. Salesman Yury was excellent to work with. He was friendly, helpful and no pressure. The whole process was smooth and easy.