Serramonte Ridge Apartment Homes, Daly City CA

Blinds weren’t replaced that was asked to be replaced. Our tub wasn’t clean it had paint in the tub there’s spots on the carpet and there was a big stain in the countertop that is not coming out. The refrigerator has many dents when put in and we will put in a work order for a new one. And to mention walls behind the doors had holes and none mentioned that if you let the door open to fast door will get a hole in it. I think little things like that should have been ran over with tenants.

Called to fix our mailbox that was missing a lock. Passed by the mailboxes later at night and saw it was fixed. However, we did not get a key for the new lock. I assume it is in the office. But they came and fix on the same day. Good job.

Why is it SO HARD to get a hold of management? I don’t understand. They’re prompt and diligent when they’re trying to sell the place to you, but then it’s like they check out once you’ve moved in. The Maintenance man has been the most helpful thus far.

What is going on? !

I want to love this place, but management is such a sour note.

It’s one thing to limit hours in the office but no email response, no voicemail response. Nothing. At least let me no that you’ve received my messages.

Like I said, with the pandemic going on, I’m trying to be as patient and understanding as possible. But please at least acknowledge your residents.

Maintenance rep (I regret not getting his name) was very helpful and sympathetic and came prepared with wet-vac to prepare for plumber Paul who was quick and professional at clearing drain and also courteous and friendly. This was all fixed within half a day of my calling office Mon.morning and obviously well coordinated by your office rep (whose name I regret forgetting). Kudos to all!

Hello! I just recently moved in! The staff has been absolutely amazing, responsive and professional. I had a few things I needed fixed prior to moving in (fridge/freezer not working, screen door misaligned, bath not plugging, etc) and the maintenance team quickly come to fix all issues within 24 hours. I was extremely impressed! Definitely recommend checking these apartments out.

The place is nice, but it’s a very expensive place, a lot of dogs owners are very rude and don’t take care of their animals messes and apparently the rules for punishment in that case doesn’t work. And when you get a holiday to enjoy the pool or go to the gym you won’t be able because they lock this areas without a warming. And if you don’t have enough credit in your laundry’s card you won’t be able to wash your clothes, because the credit’s station is locked as well. That’s ridiculous =/

Great home! The managers are really nice and kind people. The engineer team is very responsive and polite. We really have no problems here at all. I like especially swimming pool, jacuzzi and barbecue zone as well. I recommend to everybody move in!

Its was a good place to live, it is expensive but you get a parking space and laundry room its inside of the building which is great. People are friendly.

I've lived here in one of the BMR studio apartments for just over a year, and once I was moved in things have been great. They allow pets, and have been very responsive when I have maintenance issues (which have been minor). The area is nice and quiet overall, and I haven't had mold/pest issues. Overall, I'm happy with the experience of living here.