SERVPRO of SW San Jose

Jeremy is a true professional. Very skilled and efficient. He singlehandedly did our bathroom restoration and reconstruction. What makes him exceptional is his friendly and courteous attitude. He is a credit to your organization. Thanks for assigning him to my house restoration and reconstruction work

Jeremy Mangano has done many large scale projects for us and has been incredibly professional during the process-from always showing up promptly and explaining what he was doing to recommending things that would enhance our living conditions immensely. He made us feel quite confident by demonstrating a great deal of knowledge & a strong work ethic as well.

Jeremy did a great job removing the black mold that had grown in our leaky skylight. He was very informative in terms of what needed to be done and very easy to work with. He also inspected the leak repair (that had been done by another company), to ensure it was fixed before he completed the mold removal. Very thorough and professional.

Jermey and his crew came in and did an excellent job and very professional. Will not hesitate to use Servpro again.

I called this company to clean up a sewage back up in a laundry room at an apartment building. There was less than 1/2 inch of sewage that spilled out of a drain pipe for the washing machines. It was an odd experience but not my first time dealing with a restoration company. They tried to oversell me by saying the sheetrock on the walls needed to be removed up to 15- 18 inches and dried out. Because the building is older, I'd have to pay for asbestos testing, about ($400). Then if it has asbestos, I'd have to pay for the removal of the sheetrock using an abatement company to remove the sheetrock. This is all with less than 1/2 inch of waste. No way was this necessary. I refused this service and asked that they take the vinyl baseboard out and see if the walls can be dried that way and of course, they did dry out. Once I received the bill I noticed I was overcharged. Mark, the owner adjusted the invoice and I paid it immediately. My mistake was to pay them before I went and looked a the laundry room. During the cleanup two sets of washers and dryers had to be moved to clean under and behind them. The dryers were disconnected from the vent system and left that way. I didn't find this out until I had my handyman installing the new rubber base. He found the mess and fixed it for me while out there. My tenants had been without the use of the laundry room for several days at this point. I told Mark I had to pay to have this fixed and asked to be reimbursed. I emailed him on 12/9 and again on 12/15 and to this date have heard nothing. So one star for trying to do work that wasn't necessary, leaving the mess of the dryer vents in disarray, and ignoring my request for reimbursement.

Additionally now he’s lying about the condition the vents were left. If they were connected I wouldn’t have these photos or would I have had to pay for them to be reconnected. Also the washer and dry are less than 5 years old. Not responding to my email I sent twice is poor customer service. Avoid them at all costs.

I am a realtor and two of my clients used Marc's services for mold remediation over the past 2 months. Marc was very responsive and knowledgeable and his team's work was detailed and professionally done. Very pleasant experience

I had water damage on my first floor ceiling from a leaking pipe on the second story. Our trusted plumber referred us to SERVPRO and another company. We ended up choosing SERVPRO because of their professionalism and honesty.

We came in contact with Marc and Jeremy who were so great to work with! They were very knowledgeable, honest, and kind. Jeremy assessed my water damage and gave me insight on what to do next.

I'm glad we found this company and will definitely tell my plumber and others to refer more people to them.

Marc and Abraham couldn’t have been friendlier or more helpful throughout. It was great having their help throughout.

We had a wonderful experience with Abraham Castro from Servpro who cleaned our motorhome after we had a fire in the battery compartment. Very professional and spotless cleaning. Highly recommended.
M&SQ

Jeremy from ServPro is solid. He explained what work was required in dealing with our flood, kept us apprised and updated, and diligently worked on the project. The end product was above and beyond what we expected. We truly appreciated his efforts, attention to detail, and thoughtful recommendations.

Marc and Team saved my the wood floor below and the tile floor above! The team was efficient and professional. The price was competitive (a tad better) to other providers as well. While we always hope to not have to use them again, if we find ourselves in that situation - we know where to go!

I have been very happy with all my interactions with Jeremy, ’. He has so many talents, and is pleasant to be around. I would highly recommend having him as an employee.

Abraham Castro was a calm presence in a confusing situation. He was attentive, focused, and a complete professional. Thank you for all your assistance in providing me with a clean home. The women who did the cleaning did an excellent job.

Had some damage at our residence that needed to be addressed. The team was super easy to work with over phone and text. They showed up on-time and ready to work each day and took great care in putting out protective tarps on our floors and nearby furniture.

Marc Wood and his team are amazing, if you need help, reach out and know that you will be taken care of. In a time of urgency, having Servpro helping made an unpleasant flooding experience seamless and easy. Their ability to manage the job, work with insurance and deal with condo associations allowed me to focus on the other 20 items that needed attention. They met all the deadlines, they handled all the items carefully and addressed the property as if it was theirs. In our economic time of change and demands, I very much appreciated that they manage their business like you are family. Happy to recommend them.

Abraham was very friendly and professional. He was absolutely delightful, and listened attentively when I shared my initial disappointment in the numerous communication glitches with the office. He apologized and offered me his cell number so I could text him with any questions or concerns. He was knowledgeable and highly skilled, not only for the work itself, but for his customer service. The quote was very reasonable and thorough—far more so than by another vendor who would have charged more, and for a less comprehensive job. I was happily surprised that the additional work that was ignored by the other vendor did not need to be fine after all, and my charge was adjusted down accordingly. I would highly recommend ServPro San Jose—and Abraham, specifically—for any job that you might need done (water damage, mold remediation, fire damage, disaster cleanup). This is the company to call, hands down! ;)

We are so glad we found Jeremy and Servpro to fix a leak from our upstairs bathroom. Jeremy was friendly, knowledgeable, and always willing to go the extra mile to do the right thing for us. Although we never hope to need restoration work done, I am glad to have found a company I can trust if we do.

He was very polite and personable. Helped me with my problem. Answered all my questions. Very nice man

I had a great experience working with Marc Wood, Jeremy Mangano and crew! I had some water damage and mold in my HVAC closet - the timeline from when I reached out to Servpro to job complete was about 24 hours. I felt like a high-priority customer. Pricing was reasonable especially given how much care Jeremy put into the job. Very satisfied with the whole process. I'll be reaching out again for future work.

Crew was prompt, professional, neat and thorough. Excellent communication throughout. 100% recommended.