Shell, San Luis Obispo CA

Joe is out here in the rain this morning filling my propane tanks. He doesn’t have to but he’s out here because he really cares about customer service. This team is always friendly and helpful. Bring them your business.

This is my first time ever writing a poor review about this location, due to a staff member that works there (older gentleman with an attitude). I've reached out several times in attempts to inform the manager, but I feel like it's the same employee taking in phone calls and so nothing is ever resolved. Hopefully by now the strore manager will take serious action and address this situation. This employee I'm referring to had a bad reputation and not very friendly towards most customers and unfortunately I happened to experience it first hand. My first encounter goes way back months ago when I came in for a propane refill. I approached the older gentleman who was smoking outside and asked politely for a refill, he then told me he'll do it for a beer in exchange which is an unusual response for me at that time, but I payed no attention and played it off. When he finally came to the filling station he then threw the keys at me and said "Here hold this" in a rude tone of voice. Months go by and he is still currently working as an acting manager accordingly to some of the staff there. Today I sent one of my coworkers to go in since I didn't want to deal with the same employee. My coworker then told me that we have to wait 20 minutes for a refill and when I went inside I noticed there was two of them in there and luckily the younger employee was willing to help us out. Just the inconvenience that this guy is causing and unprofessionalism is to the extreme. I don't think this place is safe for anyone due to his lack to communicate in a civil manner. Again I hope the store manager or corperate deals with this issue. Thank you and God bless.

Location: 204 Madonna Rd, San Luis Obispo, CA 93405

HORRIBLE SERVICE. Do Not Stop here. Prepaid $100 inside for gas. Got outside to pump it and the pump wouldn’t work as I went to go back inside there was a sign on the door of “back in 10 minutes “ and no employees around to help anyone. There were multiple customers around looking for someone and no one to be found. After waiting for 15 minutes an employee finally showed up to help. I would not even give this store 1 star. HORRIBLE!

Thank you so much to the cashier working right now! I only had a few bucks in change and you helped out by putting a few more bucks into my gas tank and believe it or not, I was on my way out to work! You sir and your act of kindness are one very many reasons I still have hope and faith in humanity. Because it is those who don't care what a person's story is, but are still kind enough to lend a helping hand to a complete stranger whom you didn't exchange more than just a few words with. Thank you again because you have no idea how much you helped me out today!?

I literally just went in there today and put 91 dollar bills on the counter to get some gas since my fuel light was on. The cashier must have seen something in me that I needed some help or whatever so he told me to take my nine dollars back and he himself paid $20 worth of gas for my car. It couldn’t have been a better experience not just because of that but because overall the place is extremely clean it’s in a beautiful location the people are wonderful this is by far the best experience I’ve ever had at any gas station. Thank you Andrew!

Worker was just standing outside taking his time smoking while customers wait outside to go in, just left after 5 minutes

Claims they sell propane but don't have the right connections to hookup to the actual propane canister. Older gent that works here needs to retire. Just straight up ride and the most unhelpful employee.

Stopped to fill up but guy working at the counter was rude and had zero interest working there. Anything you ask"I don't know" was his answer with zero interest in actually listening to your question.

Seriously rude guy working there today. Yelled at us for not wearing masks. Was all like, "no mask, no service! Shut the door on your way out! "
I get it, I'm forced to wear a mask at work, too, even though they don't work. But I'm always polite to customers and employees about the issue. A little kindness can go a long way