Sherwin-Williams Paint Store, Fountain Valley CA

Olivia was incredibly helpful! She spent a full 30 minutes helping guide us through our paint selection, and we are really happy with the results. Highly recommend for all your paint needs!

If you want real customer service, honesty and integrity, don't shop at this store. I wished there was a rating lower than 1 star. The staff and management of Sherwin Williams store in Fountain Valley truly deserve a lower rating than 1. I feel very sorry for the owner of this location if he doesn't know what the manager and assistant manager are doing. I recently had the exterior of my house painted. My contractor said he only uses Sherwin Williams paints. He sent one of his painters to this store to pick up nearly 50 gallons of base paint and 10 gallons for trim paint. That is about 2000.00 just in paint plus all the supplies for my paint job. There was some unopened paint worth 45.00. I went there on Saturday 2-27-21 and spoke with the rude cashier lady and then the rude assistant manager-Diego. Although I had my receipt, he refused the return. I told him I just spent nearly 2000.00 in exterior paint and next week my contractor will buy more for my interior paint which would be another 2000.00. I asked him if 45.00 is worth losing the ongoing business of my contractor who use them only. Diego did not care. He said he will talk to his manager on Monday morning. He refused to call the manager on Saturday. I called this morning and talked to David-manager. He knew nothing about this. He said Diego is off today! Diego lied to me, did not leave a note for his manager about this and had no intention of talking to him about this small return. After talking to David-manager, it very obvious that the entire staff at this location is totally anti customer service. Knowing I spent thousands of dollars at his store, I had the receipt for this return, he refused to accept a 45.00 return and also did not care about losing future business of my contractor. David said his computer will not allow him to process this return! This is more about the principal of this matter than the 45.00. If you want real customer service, honesty and integrity, don't shop at this store.

It's pretty clear that Sherwin-Williams the parent company just doesn't understand young people, *especially younger homeowners*.

Went into this store to get some paint and everything just felt so old fashioned compared to some of the other paint brands I interact with. No virtual paint samples, no mobile order, poor matching - and an aggressive employee.

I thought it might have just been my experience. Now today, I find out they also fired a guy over being passionate about their product and wanting to share that passion with the world. Ahh, it all makes so much sense now. This is an old fashion company for boomers.

Gonna skip S-W, I'm going Glidden in the future.

I’m really upset about the customer service I received from the person that answered the phone at this store today 4: 55pm I’ve been using Sherwin Williams for years and years and I never have any problem at any store. I asked the lady to make a gallon for me that I was 10 minutes away and to please leave outside by the front door cause I leave 2hrs away from there and she was very unhelpful even though it was going to be charged to my account. Well I won’t go to that store anymore and I won’t recommend to nobody to go more if u need help from them.

Great Sherwin store. They have everything and a very knowledgeable staff. This and the Laguna store are my two favorites.

Diego was super knowledgeable about his inventory and extremely helpful in figuring out what I needed for my project.

Staff are very friendly and knowledgable with the products. Friendly customer service. Took the time to show and explain to me the different paint gloss with recommendations what it is used for.