Sierra Home Alternatives, Inc, Placerville CA

Bought my pellet stove insert in 2021; great buying experience, worked great the first year. Then it blew a fuse. Called for repair and they came out two weeks later. Josh said it was a fuse that blew and also that the install guys did not do the auger right because it was pinching a wire, so he fixed it. He did not have the right fuse needed so he ordered one. Since having the initial visit and supposedly fixing the pinched wire, we have had to voice other concerns that we never had to deal with the first year, such as having a 12 inch flame when the heat is set to low and the auger dropping so many unburned pellets in the ash tray that they eventually catch fire and burn in the bottom. Honestly it's very scary. Now the pellet stove drops pellets onto the bottom tray and everything catches on fire. When someone else came back out 2 weeks later he replaced the fuse but told us that he was running behind schedule and did not have time to look into our concerns. Because of this we have been unable to feel safe using our pellet stove. My daughter works for a local HVAC company and said that their technicians would never tell a customer that they don't have time for their concerns. They stay till the job is done. We have not been able to safely use our stove in over a month. Ridiculous. Friday 1/20/2023 Josh came out after seeing my review. We did what he suggested changed out the pellet's we were using, now we are using Golden Fire and we still cannot control the flame. So I think we need a new control board. I have it on low but the flame is still out of control.
Update Josh came out and replaced the control board and stayed and started it up to make sure it was running right. I give this company a 4-5 star review.

On a stormy night our propane fireplace insert went out. I called Sierra Home Alternatives and was able to schedule a repair for the same day. The employees are a rare group of people. Kind, caring, professional and helpful. Highest recommendation possible.

Can't say enough good things about Sierra Home. Went to the store and had an awesome experience with Ricky. He suggested we have our fireplace serviced. We did that and Josh came to our house. He was beyond helpful, he taught us how to properly use our fireplace. He was friendly, efficient and an absolute pleasure to work with.

Josh gave a complete and thorough inspection and cleanup of fireplace. Explained all the details of LP fireplaces. Excellent customer service.

We purchased our fireplace with the help of Parrish and Casey, such nice folks! Brian and Brian of BW Construction installed it and it is beautiful! Very friendly and helpful, made sure I understood everything before they left! Effortless for us! Great experience!

Great service all around. From the call to set up the appointment to the work completed, I was very happy and very impressed. Gauge was polite, friendly, did an awesome job and was happy to answer all of my questions.and was very knowledgable. I highly recommend this business:)

Had Josh out to service our fireplace. Great guy he did an awesome job and was very helpful with tips and advice for operating and maintaining our pellet insert. Will use again for sure

I wouldn't even give this place one star.the owner was very rude to my wife.accused her of not paying a previous debt and even after my wife produced a receipt she still did not apologize.

LOVE OUR NEW FIREPLACE! These guys were amazing. Casey took the time to show us the options we had the differences between a wood stove and an insert. He was very knowledgeable and was not pushy in any way. He was honest and upfront about the supply chain issues and told us which units were more likely to be available in a reasonable amount of time.
After we settled on an insert they got us in touch with one of their preferred contractors. Brian with BW Construction came out to look at the old fireplace insert and confirm that the new insert would work without a major remodel. Brian was very nice and professional and his bid for the work was reasonable.
A couple weeks later the stove was in and Brian was ready to install. Brian worked fast and efficiently and was very clean and respectful of my home.
I would highly recommend Sierra Home Alternatives and BW Construction.

Great staff great products you feel like you're at home there and a beautiful mountain setting.