Sloan Optometry, Sherman Oaks CA

I am a customer/patient for 1 frames purchase, two sets of lens purchases, and one eye exam. This office stands behind its work.

When I realized that my new lenses did not actually reflect my vision, even though it may have been my fault that I didn't relax my eyes enough during the exam, they were happy to provide me with a new exam and replacement lenses for no additional charge. Dr. Sloan is pleasant and made the extra effort to make sure I had the right prescription.

There was also a minor issue with the frames I purchased a year ago which is being handled under warranty also free of charge. Brenda was able to bring the attention to the vendor rep and start that process smoothly.

Basically, this is a full service shop, and you do pay basically list price for that (though they do accept my eye insurance). But I think the extra service is worth it, particularly if something unexpectedly goes wrong - they will make it right!

I also didn't feel pressured with sales tactics at all - just an explanation of what they offer and how much it would be with/without insurance. I also appreciate their adherence to mask and sterilization protocols (other offices are sloppier with compliance).

Note that last year, my new lenses were delayed because the lens material from the factory was not up to spec. While the delay was annoying, I'm happy that their quality control caught the error.

Amazing staff and best eye doctor in LA! They have a great selection of name brand eye wear and sunglasses to choose from and are always super helpful!

Love this office. I recently purchased a great pair of Prada sunglasses that I just love. My face is small & sunglasses are sometimes a tough fit for me. The staff was helpful and we found a pair that fit perfectly. Also appreciate how clean the office was. Great place!

Sloan Optometry is only place I get my non-prescription Ray Ban sunglasses from. Excellent service and pricing. They always go above and beyond to meet and exceed my expectations. Their friendly, attentive service is always a highlight when I visit the office. Thank you!

Glad to have a new Optometrist in Los Angeles in Sloane Optometry, and can not recommend them higher! Spotless office space, state of the art exam equipment, super friendly and accommodating staff—Brenda found great contact pricing. Also, Dr. Sloane went over and above fitting a new contact prescription. Thank you Dr. Sloane and crew!

***EDIT as response to their response***
I legit called and spoke with the office asking them if it was okay to come today even though they closed in about 15 mins (I know it was cutting it close - it had been a day). Whoever answered, sounded like Brenda, put me on hold to ask and then said no, they’re closed. I even tried to reason with her and told her I was legit 2 mins away. So please don’t lie and say you waited for me past closing when you turned me away. Once my glasses are fixed, I’m moving on. Do not accuse me of lying.

Had to wait 4 weeks for an appointment. Glasses I ordered are completely wrong (can only see at a certain angle at one spot) and now I’m having trouble finding the time to go back in (I work 50 hour work weeks). Should have been done right the first time and they refuse to even help me find a time to solve this issue with my hectic schedule. Irritated with the lack of care about their patients.