Social Finance, Healdsburg CA
| Address | 375 Healdsburg Ave #280, Healdsburg, CA |
| Phone | (855) 456-7634 |
| Website | www.sofi.com |
| Categories | Mortgage Lender |
| Rating | 1.3 3 reviews |
|
Similar companies nearby Fairway Independent Mortgage Corporation — 300 Salem St, Chico, CA, United States SDCCU Carmel Mountain Branch — 12330 Carmel Mountain Rd, San Diego, CA, United States UNIFY Financial Credit Union — 4950 Verdugo Way, Camarillo, CA Citizens Equity First Credit Union / CEFCU — 3607 El Camino Real, Santa Clara, CA, United States |
Social Finance reviews
3I called the number listed in the home loan section of their website and got a representative by the name of Bill-I asked him a question about who to contact about loan servicing. After not knowing the answer to my question I asked if I could speak to a manager or someone who might know. After all, this was the home loan number. He said "I don't work in home loans, I just answer the phone & we had a shake up last week and I don't know who is in charge" LOL He said and I quote: "no one can help you" I told him I thought that was an odd thing to say to a customer and then asked if he could look up a contact or provide a phone number for a couple locations, and he said his access to information was "limited" Maybe his access to brain cells was limited. No effort whatsoever was put forth on his part to try to get me in touch with someone who could possibly answer my question. This level of horrible customer service is one reason I would NEVER recommend this company to anyone for anything. Companies that provide customer service like this need to be shunned by the public and avoided. Hit them in on their bottom line, maybe then, they will learn a lesson and provide a respectful worthwhile service to the public.
I got a call from this number specifically telling me that they are from SOFI and asked me for my SSN with NO information of the purpose of their call. His excuses was, "I'm unable to disclose that until you inform me of your SSN". This is extremely poor as no information was provided to the reasons as to why they are giving me a call and just demanded my SSN. He refused to inform me the purpose of the call until my SSN was provided. As I refused, he said he'll provide an email instead in which I NEVER received an email from him later. This can easily be a scam and anyone can call and state that they are from SOFI and demand for personal/sensitive information.
Absolute worst bank ever! Froze my account for over 3 days now, no way to escalate or talk to anyone in the investigation department. Absolutely insane they can hold your money hostage like this.