Sole Concepts, San Diego CA

We were shopping in the store today and had to give a big thank you to Jesse for going over and above while we shopped today! He provided excellent service, knowledge and is very friendly. My boyfriend and I love our new new On Cloud and Pikolino shoes and we will be back!

Last week, I was visiting San Diego with family and my mother in law and I stopped into Sole Concepts to see if they had the very popular Tasman Uggs in my size. We were warmly greeted by Rebecca and Jesse who were so open to helping us find what we were looking for. At first they mentioned they did not have my size in the colour I was looking for but presented a variety of different options from Ugg that had my size and mentioned there could be a small possibility that a shipment came into their new location. Jesse went down to their other location (which will be opening soon!) and found the last pair of Tasman Uggs in my size. I was so excited as I know this is a super popular shoe! They truly went above and beyond in making my experience at the store EXCEPTIONAL. Thank you Rebecca and Jesse for all of your help and for such a pleasant visit!

Great selection and really good quality and comfy shoes. Very knowledgeable and friendly staff. Will return next time I am in town.

Great shop. Got new Hokas, Teva sandals, and a Melin hat. Sales guy seemed genuinely trying to sell us what we needed vs up selling up which was a nice change.

My wife and I came in with only a few minutes until closing and Jesse, the person minding the store, could not have been more gracious and assured us it was fine. He then proceeded to show us the GREAT selection of Birkenstock, Olukai, Teva and many others. In the midst of all that, he notices that someone took shoes from their outdoor display and sprints out the door after them! He chased them down and to the applause of hundreds of onlookers, recovered the shoes. As Jesse pointed out, its sad because there store so strongly supports local charities by not only giving away shoes, but also helping to fit shoes for homeless folks that have physical disabilities or just too shy to ask for help. On top of all this, he gave me and my wife a wonderful discount on two pairs of Olukai flip flops. Just an amazing experience and can’t wait for there new store to open just a few blocks away in a few weeks. Thank you for being such a great part of our San Diego community!

This was the best shoe shopping experience I have ever had! I know that sounds dramatic but Jesse, Rebecca and Diana went out of their way to help me and answer all my questions. When I showed interest in a brand and they didn’t have my color and size in the store - the actually walked to their new location to get one for me. It is hard to find people working retail that are not only knowledgeable but also friendly and kind. I will be back for sure. Thanks Sole Concepts - you have made one visitors day!

This store is the BEST for finding Uggs that are sold out everywhere. Last winter I couldn’t find Ugg Minis anywhere for over a month and I was able to find a pair here. Fast forward to this year and the Ugg Tazz are sold out online, but I was able to find my size here in store! Jessi is also super helpful!

Great store with excellent customer service. Jesse went above and beyond to resolve my issue. Will definitely return when I visit San Diego again!

Had a great experience in this lovely shop. Rebecca was super helpful and knowledgeable about multiple brands. Would definitely go back and recommend this shop to anyone. Great selection of quality shoe brands. Thanks for the superior service. This is why I like to shop at small, local shops.

My husband and I came here to look at Birkenstocks & Hokas. Jesse and another associate were so helpful. Even though a trickle of customers came in, they were still attentive and made sure we were taken care of. They also didn’t have our sizes/colors but can be ordered and shipped to your house for FREE. Jesse if you’re reading this, we’re the couple from LB. We LOVE your customer service! You are so attentive, you gave us more than shoe recommendations lol we can’t wait to enjoy the food+bar recs from a local tonight! Thanks for the good vibes Sole Concepts.

I don’t normally leave reviews but I have to give a big shout out to Jesse! I went to 3 different Birkenstock stores around San Diego including Encinitas, CA. In which they were so busy, so many people but the experience was good, they did not have the shoe I was looking for, which is ok:) but they sent me to this one in Downtown San Diego and they immediately took action in the shoe I was looking for. Especially in the size, color and width. Again, thank you Jesse for helping me. Will definitely go back again.

Wonderful shoe store! Their selection is fantastic, lots of options and all very nice quality brands. I received fantastic service and was offered multiple options for what I was looking for. Very friendly and knowledgeable staff. Will be back!

I was visiting San Diego and decided to stop in this store. The store owner Jessi was absolutely wonderful. He spent over an hour helping me find my size and type of shoe I wanted to purchase. The customer service here was unmatched to anything I’ve ever experienced. He was friendly, attentive to my needs and stayed 20 minutes after closing just to help me find my shoes. I definitely recommend this store if anyone is visiting in the area, you won’t be disappointed!

I bought my wife a pair of fancy black Naote strap sandals for her birthday. We have been shopping at their other stores for over 10 years and this was our first time at this location on 5th ave. Jesse helped to pick a perfect color for her and was a genuinely friendly guy. My wife had several hundred different pairs of shoes to choose from There’s also a 10% military discount! Everyone at all their locations are extremely helpful and have an appreciation for their customers that is hard to find these days. Highly recommend this place (and all of their locations for that matter) for your next pair of shoes. Definitely coming back. Thanks Jesse!

Fantastic selection of comfortable shoes. Love the Birkenstocks and the Hokas. Jesse, the manager, is awesome and super knowledgeable. He offered and added extra holes in the leather straps so i could have a more custom fit on my Birkenstocks. We were visiting from Colorado and will stop by each time we’re in town!

Great customer service! Jesse went above and beyond to help my wife and I find the perfect shoes!

This stop was very random, but I am so thankful I did. I walked in and right away we were greeted and helped. I unfortunately don’t remember the women’s name that helped me initially, but she put my shoes on hold until the end of the weekend until I decided if I wanted to purchase them or not. I ended up calling the store the next day and spoke to Rebecca who was such a great help and very patient with me since I was actually at a Padres game during our conversation. She reiterated that shipping is totally free which was such a plus since I actually live 8 hours from SD and was flying out the next morning and wouldn’t be able to purchase in store. My experience was so wonderful and the staff was very friendly and helpful. The best part is my shoes are getting shipped today and will be delivered tomorrow! Thanks Sole Concepts!

Awesome selection and service! Don’t mess with the big box retailers when you can find unique brands and knowledgeable and courteous staff to help you make the right choice! Loved the boutique feel and caring staff! Thank you and we’ll be back every time we have footwear needs!