South Bay Ford, Hawthorne CA

We purchased a car here back in May of this year. Since then South Bay Ford has not provided us with the registration. We have gotten a ticket and are now facing a $300 court fine for failure to have valid tags. I have called the business office (Elaine) and spoke to Jose who sold us the car and neither one of them can show me that there is a proper and clean title to this car nor do they return calls.
This has been going on for almost 5 months and the car can be impounded by police for having expired registration tags.

I am shocked that a large dealership would be unable to produce a title for cars that they sell.

If this is not resolved ASAP I am going to file complaints with the finance company, DMV, and the California Attorney General.

I walked up to the booth towards the front on Thursday. Inquired about having my daughter’s car repaired. I told the guy that the car is making a loud noise and that I wanted it fixed here and NOT at Airport Marina Ford. I asked if I could drop the car off. But before I could say that I would leave it…his reply “we are really busy right now”. I drove to a third party repair shop, had it checked out, they called me yesterday and told me that the cost would be $989. I went with that due to the Ford company being too “busy” for service! Thanks anyway.

Hard to believe this is a domestic auto dealership. Excellent service department with a great cafe while you wait or even a courtesy shuttle if you don’t want to wait. Super friendly and genuinely happy folks working here too, so glad South Bay Ford is my local dealer.

The sales team is fantastic at South Bay Ford. Milad has been extremely helpful, and went above and beyond on showing me all options at my disposal. I truly appreciate the personalized, customer focused approach.

Avoid this dealer, they lie to make the sale and then go radio silent. They commit fraud.

On August 15, I made a deal with one of their salesman over the phone to purchase a 2018 Ford expedition platinum, for nearly $75k. The salesman assured me it had gone through a multi point inspection and was in perfect condition. He then delivered it to my home in Ventura county. We drove it (warm, he drove it up), it drove fine and we finished the deal.

The next day, we started it cold in the driveway and it made a loud grinding/rattling noise. I called the salesman and he simply said “bring it in and we can take a look. ” I told him we are a four hour round trip from the store and he said take it to a local ford store. The noise continued for a few days and we tried making an appointment with our local dealer but it took a week to get in at Simi Valley ford, and then the truck sat. A week later, they called and said the cam phasers are bad in the engine, they need to be replaced, they don’t have the parts and it will need to sit until they arrive.

Simi Ford’s service advisor said this does happen on some eco boost models, is a known issue on there engines, and has likely been failing for quite some time. This is UNACCEPTABLE. Selling a top of the line vehicle for $75k represented as perfect with known engine damage is wrong.

South Bay Ford’s salesman was either dishonest about the inspection, dishonest about the condition, or both. The noise is very loud. There is no way their people didn’t hear it on startup.

I have since tried contacting them over the phone and email to rectify this situation. Zero response from the owner, president and sales manager. They literally ripped me off, sold me a damaged vehicle and now won’t even return my calls or emails. This is criminal behavior. It’s fraud, and I’ll be reporting them to the state.

Great customer service and overall very positive experience. This was my first time pre-ordering a vehicle online and I would like to thank South Bay Ford's sales rep, Gabriel, for all of his help! Gabriel walked me through the entire online order process, answered all of my questions, and was extremely responsive. He even came into the dealership on his day off just to run some numbers for me!

Always take my 2007 Mercury Mountaineer for service. They serve free breakfast while you wait for your car of if you don't want to wait they will drive you home in their Shuttle Bus. Ask for Steve Lopez very friendly

I recently brought my 2020 Ford Fusion HYBRID lease from SOUTH BAY FORD and LINCOLN! Probably the best experience looking for a car I ever had! Talking about superb top of the line customer service! Kevin my salesman worked a miracle to get me my 2020 Ford Fusion HYBRID! Touched basis with multiple resources to get me my new vehicle, the man is very smart, understanding and calculating guy! He got me my payment and the numbers I wanted in a timely fashion. When the deal was done Kevin introduced me
Adolfo, he was excellent as well. We talked about careers at Southbay Ford and Lincoln.medical and dental benefits.he then offered me a meal ticket while I was waiting for my car to get gassed and wash! The food was great by the way and I had short convos with Don and Howard about what’s coming up in Ford’s line up! So the next time (2023) I come in for a new lease I’ll be ready! I then went to finance to sign paperwork with Mark! Mark was kind, courteous and did a great job explaining to me the paperwork I was signing!

Overall my experience was outta this world amazing! A+ I’d tell anyone looking for a car To go to South Bay Ford and Lincoln! I’m definitely going back and getting The Maverick in 2023!

Thank you to the folks at South Bay Ford and Lincoln! Especially these guys!

Kevin
Adolfo
Don
Howard
And
Mark

Julio was fantastic today! Answered all my questions and gave me details on a car we were particularly interested in! Definitely recommend South Bay, experienced and very friendly staff! Thanks Julio, you were great!

Had a great experience with Oscar with my trade in and purchase. There is a vehicle shortage and he was able to locate what I wanted. He still gave me a great deal (no mark ups) and really great price on my trade in. Plus, he bought me some El Pollo Loco while I was waiting for some paperwork from my trade in. Now I'm rolling in a brand new Ford.

I ordered a part for my bronco sport.i called to ask about my part. They told me it just arrived. I saw the tracking number on the package.the part had arrived a month before.
Took them 2 months to get it to me. Btw is been 3 months now, and I'm still waiting on my other part. Horrible service. Row was my advisor. Would not get my truck serviced here.

I went there for parts and the parts guy i dealt with was great. They had what I needed in stock and while it was a bit more than aftermarket parts it is well worth it because you get what you pay for. Especially when it comes to steering and suspension parts. All ford dealers are not created equal. It's worth the drive to come to South Bay Ford.

I visited South Bay Ford in June to purchase a 2021 F150. We spoke to Angela prior to going. Once we arrived she greeted us and was very helpful. She was very easygoing and really worked with us get the vehicle we wanted for our family. I highly recommend this dealer and ask for Angela!

Outstanding team always helpful, friendly and most importantly knowledgeable. They even give you a coupon for a good discount at their coffee shop. Really great service location for your vehicle.

Not recommended! They sent me a quote for the car that was already sold 5 days ago. Spent 3 hours just for visiting them for test-drive and hearing "I'm sorry about that"

Always come here for my oil changes, Eduardo is my to-go Service Adviser. Been coming here for my Ford and non-Ford cars for 3 years.

I had a great experience at southbay with my car sales representative Angela. She got me a great deal with my dream car. I highly recommend her, great customer service.

Our family has buying cars from here for years! The salesman Terry is the absolute best there is in the business. I just bought my fourth car from them today, they definitely treat you like family!