South County Lexus, Mission Viejo CA

Just wanted to leave Maria L a great review! It was my sons first buying experience and every step of the way (less than 90 min) she kept us informed and made our buying experience a truly comfortable and positive one! We highly recommend her and South County Lexus!

I went today to South County Lexus after been shopping for weeks for a 2021 Lexus ES300h and met with Sales person Mohamed ElNaghia, he is the best sales I have met over all the Lexus dealerships I been to and he did wonderful job to get me the deal I wanted, overall it was great experience and I will let my friends go to Mohamed at South County Lexus for any Lexus needs! Thank you so much Mohamed and all the Lexus team at South County Lexus…

I came to this dealership to look at SUVs and Found a great deal of a 2021 Lexus RX360 that end up leasing from Mohamed ElNaghia, good sales man, asking anyone to go ask for him, you will be very happy.

Friendly, informative, low pressure visit. Offered refreshment on a hot day, and took the time to answer questions. Juan made us feel comfortable and respected.

I have used their parts department frequently and have had great service from Mike. Thanks again for your help.

I am satisfied with my purchase from South County Lexus. I most definitely recommend South County Lexus to anyone looking for a New or Used car. The entire staff was friendly and professional specially Mohamed and Josh. Very welcoming environment transparent and trustworthy.

I would like to say, I've had best internet purchase experience ever. I'm still at disbelief that dealership can make it so easy. Definitely A+ in my book.

I've texted internet department, regarding Lexus GS, with in minutes, I get a response. I've asked dealership to call me regarding this car. Maz Tousi, called back and gave me all information, send me an email to confirm our conversation. That same evening, deal was completed. Next few days, notary came to my house, signed all paperwork and that was it! (Mathew thanks for making it super easy)

Once again, extremely easy and smooth transaction. Best thing was, Maz said, this is the price for a car and $85 for paperwork fee. There was no surprises, no extra fees, no extra charges. Amazing!

Excellent service. I have never had a better car buying experience in my 60 yrs. Great sales staff, accounting, and service departments. Tamir & Larry are to be commended! Highly recommend!

Dealers there are patient and kind! Especially my Guest Experience Manager Mohamed Elnaghia! He really helps me a lot! Love you my bro!

We just purchased a car from this dealership and we are greatly satisfied and impressed by a superb customer services from Mohamed Elnaghia. If you need a great car and great service, you will be pleased to work with Mohamed. He will make sure you enjoy a top-notch services and leave the dealership with the car you are looking for and smile on your face. He is the guy! I definitely will come back to this dealership because of him.

Hassan was very cordial and of great help. Everything went smoothly and on time. Excellent service. Will come back soon for my car's service.

If you want to be taken care of by one of the best - ask for Scott Monge. Not only does he care for his clients and your vehicles’ needs, but is also very knowledgeable in many areas, that I get educated on at least a few things each time I bring my car in for service! His customer service skills are superb, he makes you feel welcome and Scott truly is there to help you with any of your needs! Very transparent and helpful - I won’t go anywhere else - another main reason I always go with Lexus - because of people like him! Thanks Scott!

Dropped off my boss's LC500 for regular service and have no complaints whatsoever. The service rep was super nice and the car was ready within a few hours. Great experience overall.

Purchased our Family Car from Enzo today. Thank you for making the experience seamless, transparent and also bearable for our 14 and 4 year old as well; car buying can be long at times but we appreciated the attentiveness nonetheless! Will definitely be back when it’s time for mama’s car!

If looking at purchasing a used car from South County Lexus, I recommend either getting an independent mechanic to inspect the vehicle before purchasing or taking your business elsewhere. I purchased a used 4Runner from this dealership about 7 months ago and I just brought my car to my local mechanic (top reviewed mechanic in Orange County as I try my best to avoid wasting my time with those who are subpar) for an oil change. They conduct a thorough inspection when getting an oil change and they noticed that the front struts were completely blown out and leaking. Additionally, the rear suspension was also shot. I asked the mechanic if that seemed like something that could have happened within a few months time as he knew the car was recently purchased and he informed me that the amount of oil that was built up and how bad of shape that both the front and rear suspension were in, that it was not a recent occurrence and it has been in serious need of replacing for some time.

When I purchased the vehicle, I was informed that South County Lexus was going to go through everything and replace anything that was worn and in need of being replaced or if it posed a risk. They had been working on the car for over a week before I was able to take it home as both the front and rear bumpers were damaged. I was informed that they were no accidents reported and that only the bumpers were damaged and nothing else was. I was even given a brief tour of their auto repair bay so I could be shown how "extensive" their services and operation are. Turned out to be smoke and mirrors for my vehicle. For those unaware, bad struts can be quite dangerous if they are in bad enough shape and immediate repair is typically recommended, this was the case for my vehicle.

I had contacted South County Lexus a week ago and spoke to multiple individuals to try to find a resolution as well as having had left a message for one of the managers to get back to me and I have yet to hear back from someone who can actually assist me with this issue. The repair cost $1,400 total for the front and rear struts, which in my opinion, should have been taken care of by South County Lexus before selling me the vehicle. That is nearly the equivalent of selling someone a car with bad brakes and bald tires, except this is a much steeper expense and is still very dangerous to drive.

I would love for someone from South County Lexus to actually get back to me and to take accountability for what is completely unacceptable when selling a vehicle, regardless of being used or new.

Amazing staff. They know how to take care of you. You can get oil changed much cheap at Toyota.
If it's Lexus service you need. This is the place.

My husband and I just bought a certified preowned lexus here. Robert Deleon salesman was the person who helped us out. He did such a stellar job. He was very knowledgeable about the cars and also discussed the price with us clearly. He didnt pressure us to buy the car at all. We felt very pleasant being there.

This is my 3rd time owning a lexus so I've deal with many salesman before. We had other options lower price but we were very pleased with the customer services, so we came back to S County lexus to get the car. Robert also followed up with us a few days later after we bought the car. If it was another dealership, they prob ghost you after they sold the car. Overall, we're very pleased and will buy cars there again in the future.