South Lake Tahoe Ace Hardware

Just wanted to say I shop here very frequently as we are redoing our entire house and live very close and Katie has always been the biggest help. She is always willing to help with a very genuine attitude. A truly rare thing these days, if all customer service employees were like Katie the world would be a much better place!

If I could give these folks SIX stars I would! They always have odd items I need, and are knowledgeable and helpful.

That's lots of stuff here that I didn't realize this store carried! It is a hidden gem!

Been there twice in a 24 hr period, purchased 3 items, two items rang up wrong in the system from what was displayed in the store and web site. One female employee made the comment "it's only a dollar so she didn't care". Her exact words. Both times they deflect the problem to the renovations.

The staff is very hit or miss. Some are nice, but one man will help you find something and then loudly (and inaccurately) tell their coworker that they were helping a “young girl” who was “sent” to get screws and had no clue what she was doing.

This is extremely rude, inappropriate, and creates a hostile environment for women in hardware stores. I was not sent by anyone, and I am not a young girl. I am an adult woman, and the only thing I didn’t know was if the screw I needed to match for my license plate was metric or standard. If I hadn’t accepted the help which was offered to me immediately upon entering that aisle, I would have taken longer but would have found the screws I needed and left with my dignity. I don’t recommend this place if respect is important to you.

The customer service here is what makes this store great! I loved my experience here and will be back

I love Ace Hardware! They have just about what you need & it's all about the customer service here. Sick & tired of the big box stores, I'll drive the extra couple of miles to an Ace. Always helpful & the stainless steel hardware is always stocked! Thanks again, all of you!

Classic Ace Hardware but geared a little more towards tourist needs these days which makes sense. More limited hardware, supplies and obviously lumber when compared to other locations. Very friendly staff.

I came in today for a few winter items and was immediately helped and found everything that I needed. The staff was very friendly and knowledgeable. 1st time visiting and it won't be the last. Great service all around!

I don't think I've ever written a review this quickly before! I went to this Ace because I bought a full gut job house in the area and my weekends are spent going to hardware stores to see what might help me move my projects along faster. ;)

I went in today just trying to get some paint supplies but I wandered over to the plumbing section to see if I could find some caps to seal off one side of the two way water valves under my kitchen sink (while I wait for the dual shut off valve version to be delivered). Nick was working on the weekend and he totally saved me with $5 worth of supplies. I got two sizes because I wasn't sure what crackhead methods were used to install the fridge water line and the dishwasher water line (the former owner used painters tape to seal - not blue plumbers tape, so we were off to a good start). Well the two pieces Nick got for me were perfect to shut off the dishwasher line AND the fridge line. What a bonus! Now I have my sink up in working order and my family doesn't want to kick me out of the house! Hahahah. Thank you so much, Nick!

Love this place because it almost has everything I need (Neil) is the best person to get to know he helps me a lot every time I come in there

Tall kid with glasses was not very helpful - no greeting and actually gave me the up and down look when I walked in. I’m female and a minority soooo instantly, I knew this wasn’t going to be good. I was going to buy a heavy item, and I asked another worker if I could leave it on the counter so I can move my car closer and I wouldn’t have to carry it very far. He was kind enough to let me. But when I came back, the tall kid had put it back in the aisle. He told me things “couldn’t be left on the counter. ” Wow. 2 stars for the other employee who was actually helpful!

Super helpful staff, very friendly. I keep losing my keys and I keep coming back to get copies made.