Sparkling Image Car Wash

Very confusing where the entrance is and have so many different deals nobody could answer my basic questions? My first there found out I was in the wrong line?

I like that I can drive through but seems like every time I go back the price has increased but the job gets worse. They rarely have 2 people at the end where the vehicle is towel dried, which is kind of the important part.never drying the top of my vehicle because there's no time. It's the closest drive-thru, but not worth the money! I don't see how they would ever get beyond 3-stars, and that's being generous.

Disorganized during peak hours. I'm sure it's fine otherwise, but between 11am-12pm on a Saturday, we were less than pleased with the lack of instruction and customer service.

We simply want the exterior-only car wash. We pulled into that line, paid, then we were told to enter the line to drive through the actual car wash (but not told specifically how). With 4 other lanes that were packed and a car blocking our ability to enter the "normal" way, we drove around a tree and tried to enter that way. We were reprimanded and told to "go back there" and when we tried to apologize and explain that we weren't given clear instruction, we were told "Yeah but our other customers will be mad if you cut in line. "

. Just to be clear, we weren't trying to squeeze in past the other customers, but no one took the time to explain where to go.

Lastly, we paid for the tire wash/wax and our initial attendant told us that someone would direct us to the side after we'd gone through the wash to have the tires washed. Again, when we got through the wash, we had no idea where to go (no one was there to direct us), so we drove towards where all the other cars were parked. An attendant grouchily asked what we were doing, and when we explained, he asked for our receipt. We were never given one to begin with. So we got shoo'ed to the side where the attendant took a brush to our tires (we assume all four) and in less than a minute told us we were done and to drive out.

The tire wax/wash was so ineffective that my husband ended up doing it himself when we got home.

I would like to call out the owners of this car wash rather than the attendants. Having worked with many organizations and companies, I believe that the lack of organization (and customer care) comes from the top down. I've gone to this car wash several times over the past 30 years since my family lives right around the corner, and it seems to be it's just gotten too busy for its own good.

Prices going up! It used to be $9.99 to self drive thru. NOW it’s $13.99! Cmon man. This was such a deal. I guess that’s California policies for ya

The stars are based upon the wash itself. The car wash was good and the guy who wiped down my car afterwords was very thorough. I did want to mention I was not so happy with the girl inside at the register. As soon as I even walked into the inside to ring my ticket up, she yelled from across the room, “hey, can I help you” and then continued to stare at my boyfriend and I from across the room. Then when I was being rung up, she had the audacity to not even say hi, but to ask me how many times I get a car wash. When I said I don’t get one very often and asked her why she asked me that, she was super blunt in telling me she was going to try to get me to sign up for some rewards program. With how rude she was in asking me, I would never sign up with her, regardless of if I wanted it or not, which I don’t. Then we decided to go back up to purchase a water bottle only so that I could get cash back for a tip. She told us they don’t give cash back, and that I could go to the ATM. I said I did not want to pay for the fee at the ATM as it would take away money from their tip. She replied with “it’s only $2. ” First off, I’m on a budget and how I spend MY money is NONE of her business. How dare a cashier be so forward with me? ! Then she had the nerve to tell me that I should just buy them something from the store instead of tipping them and when i said I’m not comfortable doing that, she proceeded to tell me that people do that all the time. I do not care what others do. It’s my money and my tip and I am not going to be suggested as to how to give a tip that’s optional to begin with. My obligation is to pay for the wash and my obligation starts and ends there. Anything else is a bonus. Also, I have never heard of a car wash not giving cash back. I’ve been to at least 9 others in the area and they all have given cash back.

This (the picture) is how my car roof was cleaned by a staff. The windshield is fairly clean but overall it is just satisfactory. I have had better services.

Love the membership deals! The staff at this location are amazing, friendly and helpful! The quality of work has seemed to improve. Everyone is smiling and their pride in their job shows in the excellent quality of customer service given!

Exterior only for $13.99. Looks great. Employees were working their butts off. Great value.

Very professional. Did a great job on my old truck which is hard to clean lol. The guy that took care of me had great salesmanship, he explained all of the washes and what he suggested for my truck. Very friendly guys.

First and foremost, when the staff members started drying my car, one of them was wearing a vest with a zipper! I kept hearing the zipper hit my car. After the 3rd time I heard him rub his zipper on the paint I asked him to stop. And the other staff member finished drying. I drove off and when I got home, I inspected my car and a lot of it was not even cleaned. There were spots all over and I had to re-wash parts myself. The staff seemed very friendly, and great at telling you where to go so you’ll never feel lost however that is not enough for me to come back here.

I regularly go here to have my car washed and they do a great job. They do exterior and interior washes which is a plus. The prices while a little on the expensive side can be forgiven due to the friendly staff and attention to detail. They even do extras like tire wet and vacuums that the other guys don’t do.

Staff and service horrible they will steal your money, go elsewhere for car washes. Staff are horrible now and don’t honor anything they say or you pay for. Trash Carwash company

Brought my daughter’s car here for a wash, ended up doing a full detail as it was really dirty inside & out. They did a great job in just over an hour. A bit pricier than I had expected but the job completed made it worth it. 5 stars!

They did a great job with a basic inside and out cleaning service. I'm very pleased with how it looks. It's not a super deep detailing but clean. Definitely a big improvement over when I brought it in!

Subpar car wash, dont waste your time or money at this sorry excuse for a car wash.paid over $40 and still had to actually wash the entire car myself when I got home!? , they left THEIR trash in the backseat of my car on top of the fact the "manager"s response was "well we deal with alot of cars so. ". What kind of explanation is that? ! This "Manager" is Very rude, especially to female customers! You're better off going through a gas station drive thru wash, better wash and way better experience than this dump!