Spectrum, Pasadena CA

This review is for the company as a whole, but as they do not have a company wide review section, (which is smart) this will have to do.

I signed up for spectrum as a new customer a week and a half ago and the sign up and set up were both smooth and easy. EVERY interaction to solve the numerous problems since then, has been a nightmare.

They called the day after I set up my account and said they had added a week trial of Spectrum TV Essentials, which I did not ask for. Then when I called at the end of the trial to cancel it, they deactivated my internet as well. When I called to get service turned back on, it was a one hour and 26 min call in which I explained my situation to 3 different employees with a 15 - 40 min wait between, who seemed to not be sharing any sort of notes with one another. When my internet was FINALLY turned back on, I went online to pay my bill to find that my monthly payment had increased by 5.00 a month with a one time unexplained fee of 9.99.

I never ever leave reviews but since I am on yet another call (this time 1 hr 42 min so far) to solve my billing problem, and am stuck on hold waiting to talk to my 4th employee even though the 3rd employee said she was going to give me a call back option.here we are.

I chose Spectrum because the AT&T customer service is notoriously poor but if I have any further problems after this, I'm gonna give them a try. I don't know how low the bar can be set but I'm willing to look since I've come this far.

Very unhappy with how spectrum clerks lie to your face shamelessly. I was told i could pick up my equipment at this location by customer service rep. Clerk said they don't have equipments on hand. When i asked manager he said i needed to call cust serv again (even though i clearly just did that!) to cancel my initial request so i could just register with them.he said i could get equipment only if i register with them. So yeah bunch of liars!

If I could give this company NO stars, I would. All of the staff are terribly trained in how to solve problems. They are incompetent, unhelpful, and take hours on end to come to no resolution. Do not waste your money on an Internet service provided by this sham of a company.

Clean store. Good location. Staff was nice and knowledgeable. Service was prompt and polite. Surprising to have that level of customer service these days. At other places, workers are bored as hell and can't even fake being interested in customers.

I needed to make a payment on my account. The salesman Fernando was fast and helpful. I was in and out very quickly

Very surprised of service was here great customer service not at all like the location in Monterey Park Alhambra

I was there for about an hour: the guy who helped was knowledgable it it wasn't for the wait I would have given 5 stars

The store needs more workers during the day it gets so crowded and the wait my be from 20 minutes or longer it will be nice if you have more staff. Thank you

I'm not a huge fan of cable companies, and I had Spectrum service in the past and remember it as being just adequate. But I have to give credit to Carmen in the Hastings Ranch, CA, store. I had an issue with getting internet service again so that I could attend online college courses. She took care of the issue, helped lower the initial start up costs, and had me looking forward to dealing with Spectrum in the future. So I'm giving 5 stars for great customer service, and as long as the internet service is still reliable, I will continue to be happy.

Worst service I have ever experienced. They dont have many customers, yet the employees are just on their cellphones doing nothing and chatting with other coworkers.
They asked me to sign in and yet letting other people cutting the line, I have no idea what is the purpose for signing in.
Have more than 7 employees and only 2 customers, but we still jeed to wait about 20 min for the service.

Came in to switch my modem because apparently Spectrum upped the internet I have but have to get but I need a new modem. I've seen a total of 5 people working here and only two are helping people. Service is slow and when they started to call names to help people most had left because they were taking long. If you have to go here make sure you have plenty of timr because it might be a while.

Staff completely disengaged. Does not want help you solve a problem that they caused. They don't port phone numbers in store.

I showed up at about 6: 45 to the spectrum store and checked in. Waited for about 15 maybe 20 mins tops. There was a few people ahead of me but Tony (the only one working at the time) was doing a good job attending all clients in a timely manner. When he finally got to me, he was able to find my problem in the computer and gave me my new modem within minutes. What I did the night before was called spectrum told them my dilemma and they took down my notes so the spectrum store can be aware of my situation. If you want quality work, please make appointments or simply call a rep and give them your situation. You’ll be amazed how fast they can resolve your problem. I have nothing but good review on this store. Thank you Tony and spectrum Rep!

Was here for a pickup. Waiting time was not that bad for Saturday noon - just 3 people ahead of me and two employees working with customers. By the time of my turn two more employees came. Davin who was helping me was very professional and nice to deal with. Thank you

This store is a regional center for the Pasadena/Arcadia area. There used to be separate stores for each area so wait times were minimal. The lines and wait times are very long at this new location. Expect 20+ people in line on Saturdays. Also, be aware that there is Time Warner compatible equipment and Charter compatible equipment. We were given the wrong remotes and had to return to get the correct ones. The staff is friendly enough but the combined offices and equipment seem to create confusion. Do your research and make an appointment if you can.

The new location in Foothill self serve machine dosent work. What a waste of all that money in a new place and it doesn't even work

Even when the place is empty they make you wait. I left Spectrum because they’re terrible customer service. If you go here to return your equipment, you will be reminded of how fortunate you are to leave.

I showed up when they open to return a pair of receivers. They had to help three people ahead of me, but everything went pretty quick. They're also put a credit on my account because one of the receivers hadn't been working for a couple months. YMMV

Only go if you REALLY need to. It's not fast and not convenient but they do know what they're doing and are helpful and nice.

Have had nothing but problems with my service. If i could give it 0 stars i would. How many times are they going to send out technitions to NOT fix the problem? And to insult me by giving me a $20 dollar credit, after almost a year and a half of the crappiest service I have ever had! This company is ridiculous! If they were the last internet and cable company on the planet, I would tell the where they can go, and how to get there!