Spectrum Store, Hemet CA

I'm here now, waiting over an hour to exchange a faulty modem. Staff all hang out and talk instead of assisting customers. I'm watching two of them just chit chat right now with over a dozen people waiting.

After waiting for AN HOUR AND TEN MINUTES, I was finally helped, my transaction took literally two minutes. Incredibly inefficient.

Bad service. I went in and asked for Internet service only. When I got my first bill i was being charged for TV and Internet. Had to call customer service to fix the problem. Would not recommend to anyone.

They take absolutely too long to help customers. I left the 1st time before getting help with a simple drop off because the customer list was taking too long to get through. It was a total of 50 mins from when I signed in to when I got a text about being next in line,
I made an appt for the next day & the person who opened the door didn't seem to know how the appointments worked, but anyhow, the name was up there 1st so the rep stopped helping the people who just walked up to the counter to help me.
I wanted to also start using their mobile service & get a couple of phones, but the experiences there sucked.

I went in to paid bill but I wanted to pay half because that's all I had but this idiot hears me tell him this and agree with me but then I swipe card and now I'm negative 130 overdraft but he says I'm sorry.yes you are sorry.

The staff at this Spectrum place are all business. You go in with an issue, they take care of it. Usually very quick. At least, they did with me the few times I went there.
Clean place.
No odors.
The display items in the store are well located,
The show room, or movie room is welcoming and very cozy.
I go to this location anytime I have a serious issue that needs solving right away.

I just needed a new cable. The young man who helped me was very knowledgeable and quick. Overall, it was a positive experience.

Surprisingly it went pretty fast waiting period All customer service was working professionally

Received a voicemail about 50% off promotion. I returned the call and was connected to Christopher. He put me on hold to check my promotion. After 9 mins of music I hear 2 beeps and was disconnected. I called back and talked to Diana who said she would connect me back Christopher. The transfer rings and I get a recording that the extension was invalid and click, disconnected again. I call back a 3rd time and get Fred who says he’s the supervisor, sorry for the problem, it’s been corrected and he would connect me with Christopher. I asked if he couldn’t just handle it since he was the supervisor and he said no. What kind SUPERVISOR passes you back to the original problem? 17 mins later after MORE music I get the now typical “beep beep” and disconnected. I call the 4th time, talk to Thomas this time and my speaker icon started flashing then went off. I told him I was having a hard time hearing him and why then asked that he call me back so I could get my speaker back on. He said he’d talk slowly to get a pen and paper. I asked him again to simply call me back, I told him to just call me back. Beep, beep, disconnect and 40 min later no call back!
Figuring out a way to dump Spectrum TODAY!

They continue to add "fees" and charges while I have the "cheapest" I only have internet and they just add charges any chance they get.been with them for 6 years and its horrible and thats not including having to reboot the server once a month. I can only speak for the internet service.

I went Into the Spectrum store in Hemet to return and pick up equipment. I did not have an appointment scheduled. I only had to wait about 5 minutes before I was helped.
The employee who assisted me was very polite and helpful.
The customer service was outstanding.
I will definitely be back to visit this store again soon

Decent internet speeds in town so I gave them 2 stars. Why they don't have more stars is simple. ALWAYS keep your receipts of payments from them. They WILL "loss" payments and make you pay twice for bills. Someone in their ranks is running a nice little scam and it makes me sick. Keep your paperwork people because they will smile at you with their hand out waiting for a payment you've already paid.

They don't know what they are doing. They don't have the equipment you need. They sign you up for things you don't need or ask for. Close this place down.