Spring Works, Santa Rosa CA

10 Stars really. I just sent this below as a text to Ken at SpringWorks:
I've been smiling like a mofo every since I hit the road after leaving you and the awesome crew SpringWorks. You folks are the best.

What a unique and wonderful experience you guys are from the first hello to the see ya next time. I'm already telling my pals about you all.
Thank you, tons.
See ya next time!

I had a great experience! They made sure I understood what needed to be done, and they followed up with me when I didn't get my appointment set right away. Great service!

Extensive suspension replacements. Very knowledgeable and thorough. Professional atmosphere. Would highly recommend. First time client.

Service and quality is great. I appreciate being able to make an appointment and the service being completed within that time.

We had a little shipping hiccup but the owner spent hours making sure my springs arrived on time.and they did. He is a pleasant fellow and reached out to me personally to make sure I knew what was going on and how he was solving the problem. I will definitely do business with them again -alexander

20 min late on appointment, they will turn you away. (was trying to call for 1 hour during commute… no pickup, called 5 times)

Should of realized I was being profiled on my spending/appointment history when he didn’t offer to reschedule. I did use this shop as a very good alignment service provider. (They think I’m just looking for repair-help/info apparently, which is not why I spent my hard earned monies here) I’ve been there 10+times, 5 different cars. I’ve been denied alignment services many times due to them finding a bushing here or there or other problem. I know I’ve spent over $800/$1500 over the years but Heo says it’s only been $50! Jinkies!

I have caught (2) other alignment shops with SpringWorks’ help. These other two shops provided me an alignment with no comments & took my money. I then brought the car to SpringWorks didn’t say a word and they explained to me why they couldn’t align my car and explained what needed to be fixed. Good stuff!

I may have had my invisible hat on this morning, but clearly the process is super streamlined for ultimate efficiency, which I can absolutely appreciate. Was in and out quicker than expected and almost everything was handled via text and online payment.