St. Jude Heritage Pediatrics - Anaheim Hills

By far this has been the worse pediatric medical group I could imagine. Our daughter is two years old, it first started with them not having a working phone system, (finally started working about a year ago). They lost my daughters iron level records at a separate visit when this is something they needed to be monitored for her considering she’s vegetarian. They did not want to provide any medication for her cough via tele-health or the portal, they stated she has to come in. And so I was trying to get her in for an appointment for her cough the next day and they said they are double booked with one doctor so they can’t take us in until end of next week. Well then have more doctors or at least prescribe it via tele-health. It’s a shame the someone as amazing as Dr Kwon has to be associated with a medical group like this. I’m a doctor in healthcare myself and I get being booked up but at least try to accommodate CHILDREN or prescribe medications/remedies as needed via telehealth. I will only be continuing here for Dr Kwon but shame on this facility for not caring for their children’s health. The front also had the audacity to tell us to consult a pharmacist at cvs instead.

If I could give negative stars I would. This dr office’s scheduling staff is less than below average.

My husband had a fever and flu like symptoms and called to get an appointment. The lady who helped him didn’t answer any of his questions, couldn’t verify that he called the correct office or if his dr even still worked there.

After all of that she said the first appointment they had was in June, JUNE? ! It’s December 28th. This office is useless and we’ll be moving dr offices because that is ridiculous and not helpful.