Staples, West Los Angeles CA

Horrible location. It has the feel of Sears in its last days. Very few workers, and almost no customers. I took a paperback songbook in to have the spine removed and restored with comb binding, a standard office staples job, one I've done many, many times before at that location. The young woman behind the counter clearly didn't want to do it and made up a bogus reason for not helping. Her: "The glue in the binding will mess up the blade of the binding cutter. " Me: "ALL PAPERBACK BINDINGS HAVE GLUE". I added that "I've done ALL my music books there". I asked for the manager who never came. I left and I will remain gone from that store. Done. Over and out.

They were. "Johnny on the spot", as soon as I walked in the door. Good thing I wasn't lolligagging, they had me in line to check out within minutes. On to other things.

Thank you! Thank you for your wonderful service on Monday evening. My daughter's birthday was on Tuesday, and I realized on Monday that I had forgotten to get her a photo banner like I do every year. I googled same day photo banner printing, and your store came up. Even though I placed the order after the cut-off time for that day, you were happy to get it done within 1.5 hours even though it is your busiest time of year with back to school shoppers. I truly appreciated your extra effort to help me. When my daughter woke up on her birthday and walked downstairs, her face lit up! The photo banner looked AMAZING!:)

Mar is a star! She’s the only person I’ve ever met at a staples that provides good honest customer service. Thanks Mar!

This place is wack for printing. No one really helps you. The printers are all out of ink and basically print in grey and they still charge you for it. And on top of it their machines charge you a 5$ authorization fee.