Starbucks, San Diego CA

The worst ever! These people have made up their own rules, because you don’t like ice they will short your drink by about 4 ounces and literally will tell you because you didn’t get ice that you will get ounces in the drink. I don’t like ice it’s not that I m trying to get more ounces of fluid. I have never heard of anything more ridiculous. Also a lady got spoons that were part of the counter and the worker stated the following: oh no you have to ask for a spoon because it’s the health law. Where have they come up with these rules? Horrible and unacceptable i’ve been going to Starbucks every day and I have never these laws.

The barista who was working this evening (Saturday October 1st) was so great! Amazing service and great attitude! Thank you!

One female barista there is very rude. I ordered one venti cup of frappuccino, and asked if I could have light ice. She asked me “light ice for frappuccino? ”, I answered "yes". She suddenly throw the ice hardly to the sink which scared me, also a customer at VONS self-checkout, and then she put the drink (only 3/4 cup) on the counter and said angrily ”okay, hope you like the light ice frappuccino". I am not sure why she was so angry for my request. This Starbucks is near where I am living and I used to be regular customer with satisfied previous experience. From this time, I will not visit it again.

Female baristas are always in a bad mood. I always try to be nice and cool with all employees no matter if the line takes forever or if they mess up my order but I had enough today, it’s okay to be rude If baristas are rude to you period. Ps not all baristas are bad only one girl and one guy have been so nice with me.

Just stopped by for a pick me up pumpkin latte and received the best customer serve from Diana. I decided to also purchase a gift card but decided not to because they didn't have the envelopes for the gift card. After telling Diana that I decided not to purchase the card, she asked if she could make a suggestion.
I listened and her idea of putting the card in an empty Starbucks cup was awesome! Only because she gave me that great idea, I ended up spending $30! She was kind enough to decorate the cup for me to make it extra special.
I really appreciated the great customer service Diana gave me and I will definitely go back again. She is a keeper!
Thank you.

Sassy

I am a regular customer of that Starbucks because it is close to where I live. The lady baristas are usually very nice. Today I went there ordered a large oat milk brown sugar espresso and this is what I got. There are other customers there so I did not argue with the two male baristas but I felt insulted after I left the store. Great job Starbucks, must have saved you $2 for giving me this.

I was in the line before they close, and the lady said I can not take your order.