Starbucks, Chula Vista CA

This location has removed all tables and chairs and is strictly "grab and go". I asked the staff why they made the change and the staff indicated that the decision came from corporate due to the area and the number of "3rd Place issues". I asked for clarification on what constitutes a 3rd Place Issue and the staff said it was specifically problems with the homeless population lingering in the store for hours and wrecking the bathroom. There are no plans to ever bring back seating at this location.

It's amazing how a place that sells food and beverage does not let it's customers use the restroom. No restroom no purchase! If enough of us complain and boycott that particular store they will open the restroom to the public again.

Just wow. No bathroom for paying customers. Just because, no actual valid reason. Bunch of people just glare at you without saying a word. Gonna have to go elsewhere.

We arrived very early and we were able to take the best coffee with a big smile, thank you

No where to sit down. Bathroom not available not even for paying customers. Horrible service. We ordered a cake pop and the cashier didn't even know that they were out of that specific item to the point that he spaced out and continue with other things until I reminded him about our order. The staff and their faces say everything about their work enthusiasm. Very poor and horrible customer service.

FYI you can't do in person pickup before 6am for security reasons. HOWEVER, it is not okay to ignore people waiting outside for their orders. I ordered a coffee for pickup without knowing that they didn't open until 6am and I was waiting outside for 10 minutes and every staff member ignored me. Only one staff member approached me and was really nice, but the rest of them kept ignoring me despite me trying to tell them that my coffee was in the counter ready to be picked up. Oh and even though I ordered ahead, my sandwich wasn't ready.

And to the manager that only replies with a link so we can contact corporate, please don't waste your time replying that to my review. Is very obvious that you haven't done anything otherwise you would have better reviews. Teach your team to have better customer service skills.

Literally the only Starbucks I've ever been to that wouldnt let paying customers use the bathroom. I had to abandon my cart in Food 4 Less next door because their bathroom was closed and then bought a coffee at Starbucks JUST so I could use the bathroom and then STILL had to get back in my car and drive around the corner to Target! Have a heart for your fellow man, people. I know there's a homeless problem near the trolley stop but this is no way to treat paying customers experiencing a bathroom emergency. I mean come on!

Reviews are there for a reason. This morning, I had the MOST awful experience ever at the Starbucks located at the Palomar/Trolley location in Chula Vista. "Jessica" at the drive thru she was extremely rude, had a bad attitude, got frustrated when I told her the app was pretty slow, and my order was probably still not showing, her answer was: "If you just put in your order is going to take a while to show up, so you need to take your time driving to the window". I pulled up, then she hands me my order incorrect, I bring it up to her, she just staaaared at me, as If I was stupid, took the item back, didn't even bother to apologize, then she hands me the pastry, and Jessica not shy right away asks me to hand over the wrong item back to her. I got to work, and not surprised, the drink I was given was also wrong. I got Iced Coffee instead of Iced Chai. I tried calling, obviously nobody answered the phone. Starbucks strives to provide excellent customer service, today was definitively the exception.
Management needs to re educate employees like "Jessica" she was NOT doing me a favor by going there, last time visiting this location.

Don't use this location. Manager on duty needs a little more training on customer service. I came up with a solution for an issue that she had trouble executing in a timely manner. If your team is behind and busy find fast solutions so you can return to the team and get the job done. Don't make that the customers problem.
Reply to Owner:
I did report the experience prior to this review on the website thank you

We had a bad experience at this Particular Starbucks. My husband had the urgency of using the restroom due to health problems andsince we've been driving for a long time. One of workers (Isabella) said no he can't use it and then she call Melissa who was in charge. Melissa told my husband that he has to buy something before using the restroom my husband told her he would order when he comes back but she refuses to let him go so he has to hold and wait until his order was ready. He had a hard time! We support Starbucks by visiting and buying its products and Sometimes clients need some sort of flexibility and empathy from its company and employees!

Sana was very helpful! I loved the overall ambiance of the store and would highly recommend this Starbucks over others in the area.

Very amazing service I would recommend going very nice staff, also fast service. There was this nice girl with blonde highlights didn’t get her name but she was AMAZING

Very bad customer service, the girls that were "working" at the time I went (Jun. 18.2022 @8: 09pm), were just chatting and messing up my order missed some of my order, and apart from that, she basically wanted to give me my order however she wanted and not how I requested it.

Its says it closes at 11pm
And by 10: 30 staff locks doors and closes drive thru they dont want to work i go to the door and one staff is laying on the sofa watch his phone and other sitting watching his phone as well

If you don’t mind idiots serving. This is the place.

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Remaining unchanged