Steve's Pet's Store, Altadena CA

Great pet store- You can tell by the permanant resident animals that the place knows what it's doing

The owner is a Karen! I feel sorry for the dogs there. She’s Rude and racist. I heard her mumbling some not so nice things. When asked about it, she rolled her eyes, turned red and wouldn’t repeat it. POC go elsewhere to get the service we deserve.

The lady behind the counter is a total witch for no reason. Well maybe her panties are in a twist. I didn't even say anything to her but could feel her fuming witch energy and see it in her dark sad soul. My mom politely asked her some questions about some dog chews for her dog with health problems and the lady flipped out. Won't be buying anything here in the future. The dog Jojo they have hanging out is pretty cool. 1 star for Jojo. Don't come here if you want to enjoy your day. The lady here is one of the rudest people you could ever come across.

I had a grooming appointment set for what I thought was 9 am. When I arrived it said to enter through the back. There are signs that say grooming is at 9: 30 but the door was open. I called out several times because there was a cat and I was holding my one year old and my dog on leash.
Then a dog came out off leash. The blond lady arrived and when I asked her to please get her dog, she tells the dog, “don’t worry Ill get her out of the store” and yells in my face to get out, shooing me away with her hands, down the stairs, WHILE I HAVE MY BABY IN MY ARMS!
I assume this is the owner and as a small business owner myself I prefer to support mom and pop shops, but I was so surprised at her behavior I couldn’t even speak.
Shame on you lady! I will never go back to that store.

My young son and I went in because we were excited about his new gecko. I wanted to ask what we needed and any tips, etc, and to buy crickets. The mean blonde older lady just acted rude, like she didn’t want us there. Get a new job, lady. This one, which is literally about assisting others, is not for you.

Horrible customer service. Do not shop here. The owner needs to go to anger management therapy.

Great local pet shop in Altadena. They also have a clinic that comes in on Sundays that offers vaccines for pets on a walk-in basis.

A strongly suggested pet groomer in the city! I was so glad to have tracked down your shop with the assistance of my cousin I like your staffs since they were both inviting and considerate. I was so happy you had a few things for the felines, as well. I enthusiastically prescribe this to my companions. Thank you kindly!

Very nice, family owned pet store. They love animals and are very personable, unlike the major pet store chains. Prices are very reasonable too.

Visit for chicken food. Staff is friendly. Love all the animals just chilling and greeting customers.

My dog pharaoh loves when it's time for a a flea bath, r cut. The staff is extremely nice, friendly, and with the high prices of things today it's nice to go some place affordable.

My husband and I took our four legged ray of sunshine to get vaccinated today. The staff was great and Toby didnt even feel the needle. Positive experience. I purchased some healthy treats for Toby for being a good boy and ambassador for all pitties.

I’m so sad to post a negative review but hoping things can change. An absolutely adorable pet shop with great quality products and affordable prices. However, the customer service is such a turn off that I almost get tears in my eyes when I leave. We drive quite a distance to support this shop (almost monthly) and are treated horribly every single time by every employee. One particular woman is almost yelling at us and rushing us around the store and treating us like a major inconvenience while we are literally the only people in the entire store. So stressful and so anxiety inducing. People make the business. Have to gear up my stamina to be treated poorly before coming and SUPPORTING them once again.

The young people in this store are helpful and somewhat friendly. The older blonde woman is not friendly and could care less if my well behaved dog and I were there. I found out she owns the store! I am not giving this ungrateful woman any more of my money.

I just had my little dog groomed here today and had a HORRIBLE experience! I reserved a slot online a few weeks ago and got an email confirmation about the appointment yesterday. But when I showed up at 9: 58 for my 10 AM appointment, they had no record of it. I showed the confirmation to the woman at the counter and she had a lot of attitude and gave me a real guilt trip but when I protested she reluctantly took my dog, and told me "she's not going to be ready until after 2 because all of the other appointments are already here. " Mind you, I was EARLY for my appointment. 2: 00 came and went, then 3. I called to find out if she was ready and they said she wasn't and they'd call when she was. I waited 2 MORE HOURS and finally called again. They said she was ready, and that they had called me. They never called. I had my phone right next to me the whole day waiting. I rushed to the store and my dog was whimpering in a cage all alone in the darkened grooming room, which was closed up for the night. When I asked the teenaged worker why I never got a call, he said, "Oh, I called the wrong number. " No apology, nothing. And the cut wasn't even that good! You get what you pay for, I guess. Needless to say I didn't tip. Never again. Please avoid this place, their service is just awful.

Terrible, i booked a 3pm appointment for a quick bath on their website, and walked in at 2: 45.after knowing on the window the store employee came to the back by me saying “you booked the appointment to late” as if it’s my fault for selecting the time slot available on the website.then he went on about how he staff has left already for the day and that he only learned about the my appt about half hour ago, and every other excuse, any normal business would let their staff know there’s an appt coming in, or have some sense to notify the customer that they would at least have to reschedule. I still can’t shake off that comment though, as if its all my fault. Just terrible.

Great store, we take my cats to the monthly veterinary service on sundays for vaccines, dewormings, ect. We get all of our pet supplies from Steve's: fish food, fish, chicken feed, cat food, you name it. But the staff that I usually talk to, one woman in particular, is very rude and doesn't want to hear what you have to say. When I was asking her about fish supplies, she took a call with a phone customer and cut me off, which is not how you handle a situation like this. So go in for your supplies, but don't expect great customer service. And the parrot is vv poggers.

Had a scheduled appointment with Steve's pets. I live close so I asked if they could call me when they are ready for my dog to come in - rather than locking him in a cage for an hour or two. They said, "yes". I waited for the call, nothing. I then receive a text asking, "where are you? " I call and tell them I was waiting for the call. She hangs up the phone and says we're done. I call back and was told the groomer does not want to work on my pet and refuses service.

Also, the woman who answers the phone speaks over you, will not listen, rushes you off the phone. Not good customer service.