Strata, San Diego CA

Terrible property management. Attempted to submit an application after poor communication. Toured property twice. Also paid deposit fee. I am blind and this is discrimination. Will be escalating if anybody decides to formally respond.

Zhane was so incredibly helpful. She really went above and beyond to make sure we had a great experience. She was knowledgeable and a delight to work with. Love the property and the staff!

I am new to town and exploring living options in San Diego and stumbled upon the Strata and Zhane was extremely helpful. She was able to breakdown living options extensively and made the whole process super easy.

Zhane is very outgoing, very helpful, great customer service, and very professional. I feel comfortable with asking her for help

The ladies at the leasing office are awesome. I have lived here for almost a year and they are always helpful, kind and help us with all of our questions, packages and basically everything we go to them for.

I love the comfort of my home. Downtown was never somewhere i wanted to live but like i say, the comfort in my home is great! I also want to mention the staff who i love, NO COMPLAINTS! Zhane is new here and so far so good she is very helpful and professional, also goes the extra mile to ensure she has helped completely. I truly appreciate the workers as they contribute with living in comfort!

It has been a pleasure working with Zhane Hooks. She is very patient and takes time to answer all of my questions. Great customer service! Would recommend working with her.

We schedule a tour here… scheduled.ahead of time

Nobody at the front office for thirty minutes after we arrived

Spoke with residents that lived there. They all had similar comments when I probed with questions.

Rooms are nice, location is good (duh)
Maintenance is absolutely god awful. With everything

Rented for 6 months, broke the lease early.garbage was always in the elevator, garage floors and always overflowing in bins.air conditioning didn't work in hallway for 4 months.dog run always had poop especially throughout the weekends.couldn't open the door to the outside without hitting a person who was homeless feet.they claimed they were a concerierge building however after installing new security they said people at the desk would be doing security walks instead.on numerous occasions front desk people were sleeping in the backroom especially on the overnight shift.electric car charging, 1 of 4 chargers was down for 4 months, they keep allowing more ev s in however don't increase the number of chargers plus another resident unplugged my car and the building wouldn't say how they discussed this with the resident.lastly, they charged 500$ to paint the unit after i moved, i never hung a thing, i did leave a small bike tire mark on one wall.their billing department never showed me the work order nor the completion of the work.my advice is to stay away. Alex the front desk attendant is the only positive, greal listener.fact is its a very dirty place plus 500$ to paint the entire place is no small fee for leaving no damage or hanging anything up.they are reactive, very little to no pro-active operation, especially when the same issues are reported over and over.