Subway, Walnut Creek CA

Bought 2 sandwiches wanted to use the restroom and the young girl says “it is not for customers”
What the hell!

Restaurant closed randomly at 5: 30 instead of honoring their stated hours of 7: 00 pm. Man y customers arrived wNtninhbyo spend money over the next hour.

Ordered pickup on the app. Literally all but one of the ingredients I asked for was incorrect. I can’t eat red onion so I specifically removed it from the sandwich. I asked for extra spinach, less cucumbers, and jalapeños. I received a total of three little leaves of spinach, extra cucumbers, and red onions in place of the jalapeños. I asked for just a little oil and vinegar and the bread was sopping wet. Can’t blame there being a rush as there was no one in the store whatsoever, even when I went in to pick up. There wasn’t even an employee at the counter.

I’m thirty minutes away from the place and was picking up breakfast on the way home—going back would spend more in gas than the sandwich was worth.

Do yourself a favor and avoid.

Absolutely terrible. Tried to make me pay for a sandwich that wasn't even made yet. I kept asking if she even had the meat to make it but she just kept telling me the price. Cookies in case looked like they got left in the oven too long. This is literally the 3rd time I've tried to have a sandwich made here the other 2 times they seem to be either closed at random times or closed early. Don't waste your time coming here hit a different place.

The info says that this Subway is open until 9pm. I have never seen it actually open until 9pm! Tired of going there only to find it closed, we called there at 7: 42pm tonite (a Tues) ; tried 3x but no one ever answered ~ obviously, closed early again tonite. Maybe they wanted to get home early to watch Pres. Biden's SOTU speech? Ha-ha! (Kidding.)
But seriously. If it's a lack of business, maybe that's cuz', like my husband & I, people just got tired of being disappointed & took Subway OFF their fast food options list ~ plenty of other places open for us to grab some food. Sure hope the Subway workers aren't charging the owner for hours not worked & no one even there? ! Do not believe the hours listed here. If it's past 7pm would be wise to call 1st, or at least have 2nd choice for food at the ready.

I should have read the reviews! The cashier said she would charge extra for vegetables. When we asked her to show us the extra price on the menu, she said her MANAGER TOLD HER TO CHARGE EXTRA?

It’s Tuesday January 31,2023 4: 00 pm and no one is here but the lady is not friendly and they don’t accept coupons here. I got my nephew and I a combo each and I’m paying $33! I am not coming back here. No wonder this place is empty. Zero stars for this place.

The food here is standard fare Subways. No reason to criticize the place for that. But what I do take exception with is the fact that my wife wants to go in there with coupons for special offers, but this particular Subway's location has a habit of refusing to honor coupons. I understand that the corporate office issues the coupons and they always note that the franchise owners have the right to refuse to honor them, but this location seems particularly diligent about refusing them. Maybe this is more a criticism of Subways corporate - either stop issuing the coupons or else compel the franchise locations to honor them!