SunGrid Solar, Irvine CA

Reflecting on my solar installation experience with SunGrid, it has generally been positive. The installation process was efficient, and the team's responsiveness stood out. I commend your professionalism. Overall, thank you for a commendable job, and I look forward to seeing continuous improvements in your service.

The reason for 2 stars is because of the amount of personal time I had to invest to get things done right. Items were eventually taken care of but I have to take a lot of personal time to ensure they happened.

I signed the contract in February, to this day, 08/25/23, I still don't have solar installed.countless cancellations of installation dates, which caused me prolonged electric bills, as well as cancellations of appointments, In conclussion, I BITTERLY REGRET SIGNING ON WITH SUNGRID. NONE OF MY NEIGHBORS HAD ANY ISSUES WITH THEIR SOLAR INSTALLATIONS BECAUSE THEY SIGNE UP WITH DIFFERENT COMPANIES.i HAD READ ON YELP THAT SUN GRID IS THE WORST COMPANY, AND I AGREE. I WILL DISUADE ANYONE FROM SIGNING UP WITH SUNGRID.

Sungrid helped me through the entire process. Design, permits, installation, financing. They did it all! I would highly recommend them!

Everything went very smooth. Andrew had answers for all my questions and made my life easy. They were on time and worked with the electrial company for me.
Very professional job from the instalation of the panels to the main panel upgrade to the stucco repair.
Great team, would reccomend to anyone!

Had my solar installed, working with Andrew. He was informed and provided unbeatable value versus the market. You get updates that get pushed through every step of the equation which was nice because you rarely had to ask questions. The panels looks great, all black and very sleek.

Overall I had an extremely positive experience and feel this company really knows how to showcase value and make the solution perfectly tailored towards you. They even went as far as color matching to the paint color of my house and roof shingles.

I appreciate working with a small business / local firm. However, there were growing pains and difficulties that took persistent communication to be addressed, and they were! Do you your homework, ask lots of questions and research. Aaron was excellent as our representative during the estimate and did not over sell or push a sale. The technicians were attentive and performed well, Enfase customer service was excellent. Ask for additional panel placement options before you make a decision, a clear scope of work and timeline. Look for consistency in individual panel output. If there is any variation in output per panel, have it addressed right away. We had panels and microinveter with issues at installation that needed to be replaced.

If I could give them 0 stars I would! I’m writing this review on behalf of my mother in law that can’t write in English very well. This company has been dragging this project over a year still waiting for inspection to be appoved by the city because they didn’t do the work correctly for the city to approve! It’s ridiculous and so frustrating they lack communication they don’t keep you updated you always have to call them for any updates. The people they send for any work they don’t come at the time of the appointment and they never give you a heads up or anything!
The solars were installed within the same month it started back in 3/21/22 Everything was done on our end right away loan approved payments have been made ever since it’s now 4/14/23 and still waiting for an update as far as they finally fixed the work that wasn’t done correctly for the city to pass. I’ve talked to them and I’ve explained my frustration and they don’t seem to get this going any faster so with that being said
I wouldn’t recommend this company to friends and family.

I would like to personally thank two individuals that were key in my solar and roof project - specifically Gavin (Energy Specialist) and Drea (who was on top of operations and final permit to operate). Considering we were able to get both a complete re-roof AND solar in between our record rains in Los Angeles is impressive. Once the reroof and solar was complete, it took Edison about 2-3 weeks to provide Notice to Operate. The timing of the process was reasonable.

I appreciate the professionalism and having a specific contact walk through the process with me from signing the docs to the completion of the project. This personalized attention helped understand the process.

I did wait to write this review until I received my first electric bill after installation. I am excited to share that the solar is working perfectly and with my very first electric bill, it is so awesome to see credits instead of charges on my electric bill!

Finally, the best incentive to combine my reroof, solar project and EV Charger together as all part of the basis for the Federal Solar Tax Credit. Increased home value and decreased costs is a win!

2/25/23 - I would like to raise the stars on this review, but nobody at this company is helping. I started my project in August of 2022 and paid the deposit. Five months later, I am still waiting the project to start. Lately, nobody is answering my call or text. What is going on here?