Synovation Medical Group - Simi Valley

I got a phone call about 30 minutes, less than a week away from my appointment that it is being canceled and i will not be seen until march 22nd at the earliest.this appointment is for a nerve block, i have been waiting for since early january.i cannot walk and i am in constant pain 24 hours a day.they will not even put me on a cancellation list.im sitting here crying my eyes out right now waiting for the operations manager denise to call me back, the woman who called to cancel my appointment said there is nothing that can be done.

Extremely unprofessional and clearly they do not care about their patients.i have never had a doctor cancel my appointment and not reschedule within a reason amount of time. 5 weeks later is completely unacceptable.

If I had the option to leave NO stars I would. The last phone appointment I had was in July. I was camping out of service for a week and couldn’t receive the call. As soon as I got back into service I called and left a VM with my provider to her inbox. Since then, I have called and left the provider SEVERAL voicemails, I have had the receptionist send SEVERAL messages to the provider to please contact me. I called 2 weeks ago, spoke to a receptionist who sent my message as URGENT to the provider who was supposed to get back to me within 24-48 hours and still NOTHING. I have called 5 times today, no answer. It is prompting me to submit my phone call to be called back in the que line, twice it has called then it hangs up. I have NO IDEA what is going on with this office but this is the worst experience I have had with a doctors office.

Update; just got off the phone with a customer care representative since the ACTUAL OFFICE can’t answer the phone after I’ve called 15 times! Now since THEY haven’t seen me since July I cannot get a refill or short term fill on medications and I need to be seen. I HAVE CALLED EVERY MONTH SINCE JULY LEAVING SEVERAL MESSAGES AND NOOOOOO RESPONSE. But because they haven’t seen me DUE TO THEM NOT GETTING BACK TO PATIENTS I now have to take off work to go into an appointment. Best believe this won’t be a pleasant experience at the office this day.

Dr J listens well. He is compassionate, knowledgeable and a great man. He has helped me so much with my chronic back pain. I have had 8 spinal surgeries with fusion t-4 to s-1. Dr J has helped me have some quality of life. You really can't ask for much more than that. Thank you Dr J.

I can't say enough about Dr. Jiang as my pain management doctor. Dr. Jiang takes the time to listen with compassion and understanding and goes over options to treat my nerve pain. He has been an advocate in getting me the surgery I needed when other mds didn't. I highly recommend Dr. Jiang for your pain management needs.

My husband has been in the worst pain of his life for two years. He’s gone through physical therapy with four different firms only to be in worse pain then when entering for his appointments. He has been told by two different specialists that his spine is inoperable. He has arthritis An
a bulge where narrowing exists.along with other technical explanations that are very intricate. He has been getting relief with doctor Jiang and he didn’t go straight to epidurals. He is trying trigger point injections with lidocaine and steroids at first and has backed off the steroids for the time. He is working to see what works for me and has helped me a lot. He is also the only person that helped my us and understand WHY nothing has worked. We are not pain free but we are at a controlled pace now and can actually try some core strengthening and exercise to see if that will help. Before it was hopeless. You do wait in his office a bit and appointments are in demand but We wouldn’t dream of leaving his care. Can update as time goes by. It’s only been a few months.

While I like the doctor, however to have an RFA, I needed to be seen in Pasadena. I had an appointment scheduled for Tuesday the 25th (which it took over a month to get that day). I received a call Friday, the 21st, stating I could not be seen on the 25, but I could come in on Monday the 24th instead. Unfortunately, I am unable to find someone to drive me from Simi Valley to Pasadena that day. When I called to reschedule, I was told that if I couldn’t come in on the 24th, I wouldn’t be able to be seen until the end of August. So much for getting relief for my back pain. I was never treated so poorly when I was seeing Dr. Kumar, who can do RFA’s right here in Simi Valley.