T-Mobile, Orange CA

March 19 2023 at 4: 30
I arrived here to do a bunch of questions, and Frank and Omar they was so kind to answer all of my questions, We end up doing a upgrade
I'm very happy with T-Mobile an the way Frank and Omar Treated me! Patience and kindness!
THANKS T-MOBILE!

I wish I could give zero stars. I went there to get an Iphone that they didn't have at the block, it was a little busy. So after a short wait Paola waited on me, she explained that she might not be able to transfer all my info to the Iphone as my other phone was an android after less then a minute of thinking about it I decided to just buy it. Well so we go and fill out the info ie: my email, then she turn around to help the other tmobile employee for like 5 minutes as I could verified the number as my email was on my computer at home when she came back to me she seem surprise I was still there. I asked her now what and she said well you're finish I go are you sure as I had never had an Iphone and then that's when she started to talk down to me and just turn around so I left the store very annoyed. She didn't explain how the phone worked or anything. So today called back to complain to her supervisor and the girl on the other end said he's name a little quite so I asked her if it was I believed Clyde and the she said I said his name but rather loudly like she was scolding a little kid. So at lunch I went to the Mission Viejo store and they were the complete opposite very nice, very helpful Hailey and Jacob along with the manager are the best thing about T-Mobile.

This used to be a very good T-Mobile store with outstanding customer service but that is no longer the case.
The pressure sales tactics and condescending way they talked to my adult daughters this afternoon was too much to handle. Never seen the two employees before (one woman and her trainee male) but it's T-Mobile employees like this that have sent me to Mint Mobile. One more experience like this and we all will be Mint customers. Guess they no longer need loyal customers at T-Mobile.

Hey if you guys looking for a friendly helpful T-Mobile store that actually helps you come, here and ask for Paola and Paloma they will give you the best deals I’m telling you from my experience visiting this store.

Damien was very helpful and knowledgeable. He spend time to go over all the promotions we qualify and he end up saving us money on our bill and having us leave with a brand new apple watch. If you want to go to a great T-Mobile location for service, this is your place and Damien is your guy!

Nice service. They do not want to up-sell you. + This store has a lot of sales associates because it is a training store for other locations, this means fast service. Alex

This was the 4rh visit to this store. T-Mobile is the best cell company out there and I give them 6 stars in other words the company will bent over backwards to make you happy. Now back to this store, I keep going back to this location because they give good service. I have a Samsung phone with a screen protector in it and I guess im rough on my phone. This is the fourth time I needed it replaced and it's free since I purchased it from a T-Mobile store what a bargain. I was told this when I purchased my screen protector and I take advantage of keeping my phone protected. If you have to get a phone I recommend T-Mobile and this location for getting service they will.make you happy.