T-Mobile, La Jolla CA

Sherwin and Yosef were great in helping us to purchase new planes, phones and solve issues! Thank you

Robby was very attentive and helped me to solve a dilemma I had with another T-Mobile office. He is professional, nice, kind and patient. Don't let his young age fool you. His professionalism surpasses any one of three times his age. Thank you and Merry Christmas

I am dedicating this review to Alexandra. I came to T-mobile hoping to resolve an issue with the iPhone 12 that I received about a month ago. The phone would present an error connecting to cellular data to which it could not read the SIM card nor update itself, deeming it useless. Alexandra spent about 2 hours on the phone with technical support to troubleshoot the phone. However, regardless of the countless holds that she was put through, she maintained her patience with us and the extended faculty to resolve this matter. Although they weren’t able to fix the problem with the phone, Alexandra was able to do a warranty exchange to which required an additional hour on the phone with Apple. She served as a great example as one who masters in the qualities of patience and kindness through complicated matters. Overall, Alexandra is the best T-mobile employee I’ve ever encountered to provide such considerate service. Thank you so much Alexandra, your efforts do not go unrecognized.

The service a t-mobile located at 8001 Villa La Jolla Dr. STE 8879 La Jolla, CA 92037 is my worst experience of my life! Both my wife and I switched our service over from Verizon 10 monthe ago and are just now getting our billing straightened out. The promotion that was given to us at the time of the purchase of our new I-phone 13 was a third phone for free and just taken away from us and canced with the store telling us that they made a mistake. That is the total issue that I have with this store, everything about it is a mistake! It isn't a corperate store and I only found that our by going to another store in Clailremont and getting much better service. Can't wait for my contract to expire.
Michael Stafford

Excellent customer service always very welcoming and giving the best of them, love coming to this location. Thank you

Jonathan at Tmobile La Jolla helped me diagnose my phone charging issue even though I wasn't a major sale he was cheerful and helpful and I truly appreciate the excellent customer service!

Hello, I would like to take a few minutes and acknowledge this amazing T-Mobile associate by the name of David.

He absolutely represents the company extremely phenomenally well!

His excellent customer service is

He has an amazing smile and friendly
presence.

David went out of his way to stay past his work hours, which was totally incredible

Promotion is ready for him!

Thank you, David

I will definitely continue to conduct business with you.

- Jacob

Jacobsmobilemassage.com

Uriel was spectacular!
He sparkled me with joy when he was able to find the solution to every one of my problems.
A truly remarcable young man ;)

Uriel was awesome and he is great. Everyone should go see him he has the best customer service.

I came for simple 1min procedure, instead of this i had to wait long enough until the guy will finish his dialogue with two female customers about some podcasts. Enjoy ur 1 start rate, u deserve it.

My boyfriend and I went to this T-Mobile to get his new phone activated because Apple sucks and didn’t help us. We were greeted right away by Uriel even though he was helping someone else and he let us know he will be right with us. Not only did he give us outstanding service he also helped the nice older man before us with all of his questions which was awesome. He was personable and made the process smooth. I am a manager at my customer service job and I would love to have someone like him on my team. 10/10 go see Uriel if you need help with anything!

Fantastic service and great Manager Urail running this location. He was very helpful and great at troubleshooting phone issues! Five Stars for sure. Richard G.

Uriel, Dave, and Rod were great today.professional, competent, and friendly! Employees at this particular location have been only top quality in the 8 months I've been coming here!

Uriel was an amazing help for everything I needed with a wonderful attitude. Definitely my bets experience dealing with a phone situation!

Went in a couple of days ago and got great help from Uriel! He answered all of my questions and has a great attitude.

Uriel was amazing he helped me with all my sprint issues and had a lot of patience with everything going on. He went above and beyond for me and as a customer I am glad I spoke with him.

Went in with questions and got great customer service from team member Uriel. Answered all my questions and I left stratified. I recommend asking for him next time you go in!