T-Mobile, San Clemente CA

Unfortunately misery continues to be part of the experience being with T-mobile, employees via 611 and in store wont do simple tasks to fix problems when their hardware doesn’t work. Thanks now im back on hold for another hour on 611 because you refuse to exchange a internet gateway you sold me. Great that 611 told me to do it in store and waste more time and gas. Just gonna pay for another week of service on a device that doesn’t work. Maybe have hardware that works before rolling out your home internet, just a thought. Pathetic

Best service, great options. Wasted a ton of time with simple-moblie (roaming in California from Canada) and T-Mobile to the rescue! Robulus should take a clue.

We are on vacation & this is not our regular tmobile srore.
My husband came in yesterday & had a problem with his phone. Arian greeted him @ the door & was able to resolve the issue in less than a minute. The store was clean & the employees were personable & professional. Thank you Arian for your excellent service.

I’ve never really felt inclined to leave a review for any business but I feel the need to leave a review for this T-Mobile. I walked right in and there was no wait, Kevin serviced me right away, and then a wave of people started piling in and he answered any questions anyone else had while still servicing me. He was the ultimate multitasker while giving me the best customer service! Thank you Kevin, and T-Mobile!

Claudia was so helpful, friendly, extremely knowledgeable and professional. Claudia is an asset to your company and deserves Kudos!

Great experience! Process was super quick and easy. Big thanks to Adrianna for helping the migration process from Sprint to T-Mobile

If you're on a lunch break and need help, forget about this location. 30 mins to pay a bill that took literally 3 mins.

Had a great experience at this store. I felt like family with the attention and care from the workers there. Definitely found the right place to get answers I needed for my Phone service. Thank you guys

Excellent Customer Service compared to other South County stores. I spoke directly to the Store Manager, Cecilia (well I think the Manager, if not she should be). Cecilia was extremely helpful and knowledgeable, answering my questions right away without hesitation. Even answered the phone right away and despite Google showing that they're closed at 7: 00 they're actually open as listed on the T-Mobile website.

Claudia was amazing and very knowledgeable and was able to get me in and out quickly if everyone worked like her our country would be great again She is definitely management Caliber work

Today I was at the San Clemente T-Mobile and Cecilia P.was so helpful in replacing and setting up my elderly cousin’s phone. She was helpful, efficient, friendly. Thank you Cecelia!

Just wanted to say how courteous Claudia and the rest of the staff have been she went way beyond the call of duty for both me and my wife

I went to T-Mobile a couple of weeks ago for a problem with my phone. Cecilia helped me and was able to get my phone restrictions lifted without any cost to our account. Super helpful Cecilia did what I needed done.
I had bought a new phone because if the problem with old phone. I was unable to unlock my new phone. Cecilia tried to help with my new phone.
Eventually, Claudia entered the picture and she told me about a special on a tablets. I bought one. Claudia then attempted to unlock my new phone. It did not happen But Claudia ellicted the help of someone outside of TMobile to help. My phone (new) was unlocked.
These two women worked with this 69 year old not so tech savvy person.
I wish to tell TMobile how helpful they were to me.
Yeah.

Bella Multiple time impressed me, have provided the best customer service and helping me with my best cellphone with her mobile experience, shes with great kindness, patients, cross cultural understanding for elderly customers with limited technology. She’s totally exceptional in handling complex situations which will retain allegiance of older ethnic customers. Please consider Bella an OUSTANDING RECOGNITION Mobile Expert OF THE YEAR for the west coast 2020. During this Covid Shut down challenge for customers to be able to receive high level service from cellphone company’s.
I am strongly supporting Bella, for being the best T-Mobile Expert. Please give her a raise bonus and provide her with extra vacation time off for all her hard work, and to become a trainer for other staff workers!

My boyfriend and I were there for almost two and a half hours. He had broken his phone while we were on a staycation and wanted to get a new one. He was a Sprint customer, and it was more than obvious staff had received no training with the new merger.

We were assisted by Cecilia who was supposed to be a manager at the store. The confusing thing was she consistently went to her associate to ask for assistance on practically every step. Her associate helped an ample amount of people during the time we were there, and I’m sure she would have helped us in a smaller amount of time.

Cecilia ended up having to call a Sprint store to aid her in the transaction. The amusing thing is the other associate asked if they had a manager on duty because of the dumbfounded questions she was asking. She replied she was the manager to only hear a grunt from the Sprint associate on the phone.

Honestly at this point, it would be expected for her to try to remedy the situation to see if there were any types of discounts that could be applied to my boyfriend’s bill based off of employment or absolutely ANYTHING else. (I work management also.) But she did not try to do anything nor was she apologetic at all. She didn’t apologize once and simply kept stating that they were learning a new process. Yet why did your associate know so much more?

It honestly ruined our day because we planned on going to the beach and at least watch the sunset, but we were at this store for hours. A store owner across the way even commented on how long we were there.

I am just still baffled that someone that had absolutely no training could be promoted to that position. Lack of customer service and the ability to do something to appease the customer was disturbingly prevalent during this tiring transaction. I’m a T-Mobile consumer, and it almost made me want to switch. Luckily I have had terrific service elsewhere where I had lost a phone and was in-and-out in 15 minutes.

We went in to get our iPhone repaired and Cecilia provided incredible service. She was super friendly and super helpful. She was very knowledgeable. She did an awesome job. Great store.

Claudia and Cecilia provide excellent customer service, Claudia was patience, kind, understanding and very helpful. Keep up the good work T-Mobile and keep hiring Smiley courteous customer service reps

I was told that tmobile no longer sends signal to my phone. I had no warning, this could have been disastrous.

I originally had claudia help me to switch my five lines over.she was great, knowledgeable and professional.however she is the only one i have dealt with that had any knowledge or customer service skills.she sold me on insurance.i’ve been paying for it and filed a claim last week.i have been given the run around for 8 days now.t-mobile tells me to call the insurance company and they tell me to call t-mobile OVER AND OVER AND OVER.no one will help me.i have been with out my phone which i use for business for 8 days.i have three kids that cannot reach me.i have literallly tried to get help a dozen times.this company is not legit.i will be switching back to att and if they refuse to credit me back for the insurance that they wont let me use i will be seeking an attorney.i have spent over seven hours in store, and on the phone to resolve this and have gotten no where. DO NOT USE TMOBILE.it’s the worst customer service i have ever experienced