T-Mobile, Irvine CA

My wife and I came in Tuesday night 7/25/23 to inquire transferring my wife from Verizon, to join me on a family plan. I was helped by Parisa. I haven't had a sales experience that made me appreciate a human being like this in a long time. Parisa was genuine and candid, and that gained our trust, and her business acumen was everything I had hoped for walking into the store. In true T Mobile form, Parisa informed us on a handful of promotional opportunities we could take advantage of in this transaction.

While we tried to get the transfer number from Verizon, Parisa's multi-tasking stood out in processing everything. The store was closing, and we had trouble getting a transfer number from Verizon. Parisa offered to put the transaction on hold, and told us we could contact her when we were on our way the following day and she would make sure she was available for us.

We got my wife transferred to my plan with a significant credit for her phone, I got a third line that will eventually belong to my daughter some day that was no additional cost monthly for the line, and the phone was completely credited by promotion, and we got our daughter a kids tablet which she absolutely loves.

Overall impression was that this is a group a store manager would be happy with. Despite being busy, they all greeted every incoming customer, got them checked in, while still providing a level of quality to the customer in front of them. Parisa is rare, and she's going to be special in whatever she does in life.

7/26/23
We received great customer service from Alberto who resolved issues on our warranty exchange. This was our 2nd time coming in to pick our exchange, and now the "new" device we were here to pick up was not working at all. So, Alberto gave us some options. We made our choice and he took care of all the little issues that arose from the new purchase we end up doing. Alberto provided us good solutions. We've been with Tmobile over 12years, and will continue bc one can receive great customer service!

7/21/23
Francisco, Mgr, is always providing great customer service with a great attitude. He cuts his lunches short to take care of upset customers. He is a true manager, in charge of his store.

Paris deserves a great kudos too. She is a phenomenal person providing her customers great experience at this store, or any store.

They are good at their job and support completely to meet your demands for cell phone services

I recommend this store. The manager Matt was nice. Thanks so much to Reza who helped me in my phone upgrade. He was nice, patient, kind and knowledgeable. All staff were friendly.

Came in because I lost my phone, first of all the wait was sufficient, and the manager completely skipped me. I let that slide, however, as I was being helped he kept changing employees. I was in the store for at least 3 hrs. And today I find out they added 3 separate lines making my bill almost 500 $. Honestly, TM needs to pay attention to their staff. The manger's asking me personal questions about my business, but not handling his. Smh

Sales person Mike is the most useless with attitude t mobile employee of the day.
Instead of helping he was teasing that I didn’t catch payment issues earlier.
Way to go sir.

Wow the customer service here was superb! Thanks to Mike Galli who was beyond kind, honest, funny and super supportive. He helped me set up my new phone and explained everything I didn’t understand, all while being patient and professional. I would even say thee entire staff during my visit were very friendly and they seem to work together exceptionally well.

Best location in SoCal!

I got some of the best service I ever received from a TMobile store front. Thank you Parisa and Reza, you two made my year.

Went in on Tues afternoon, David helped me swap out my old sim card and get my phone reconnected to the network. Fast, easy process. 10/10

Amazing support at this store. Big shout out to Suraj in particular, he is very knowledgeable hooked me up big time and took care of all my issues.