T-Mobile, Stockton CA

So this isn’t an in-store review, but rather a telephonic conversation review between myself and Don who stated he was a supervisor or manger (either one I didn’t completely catch his title)

Don called me today 08/17 around 5: 30pm out of the blue, and had notified me about the extra charges on my account that were completely unnecessary as I am a veteran and am under the military magenta plan. I’ve been a member since forever, and these charges we spoke about are already covered under my plan so basically I have been paying extra for nothing for quite some time!

He provided an assessment and how much I could be saving, and when I would start seeing my plan changes and also touched base on a few other things regarding my account and was a major help- GO HERE FOR SOME REAL CUSTOMER SERVICE

Don- I appreciate the help you provided and look forward knowing my account is in good, honest hands here.

Don Sammie great service I reckomend this store over every store in Stockton great customer service.

Edith did everything she could to help with my issue, and was extremely friendly and welcoming. Nice work!

Jennifer is the best very knowledgeable solve my issue very quickly thanks Jennifer appreciate for the service

Viviana and Jesse were so bomb (5 STARS) about 6 months ago I was leaving for a trip and wanted a white galaxy 22 that had to be shipped into the store.they made it happen 3 days before my birthday vacation with smiles and great customer service! They gave me such a great experience I even brought in lumpia for them!

Unfortunately I went in today to get my screen protector replaced and had the complete opposite experience. I walked in and was greeted by one employee who was helping another family so I waited. Then another girl came from the back and asked who's next so I stepped forward. She didn't even look like she wanted to be at work. No personal connection. She barely even spoke to me at all. She asked what I was there for so I told her to replace my screen protector and I said something along the lines of please tell me you have one then she walked away grabbed the case (which i didnt see) and walked over to the counter. She didnt tell me to follow her then she was waiting at the counter mute. How am i suppose to know you even have it if you dont say anything. How are you in customer service but don't know how to engage with a customer. The whole time she was installing my new screen protector she didnt say one word to me. I asked for a receipt at the end (to see if her name would be on there because she didn't have a name tag on) and she looked at me like I asked her for her 1st born baby.

Jesse and Viviana are amazing give them a raise and let them train the rest of the employees about customer service.